Valerie Herrin

Chief Operating Officer @ OpenHotel, Inc.

About

I have the eyes of a Goldendoodle. The ones that look into your soul.

Country

United States

City

Las Vegas

Industry

Hospitality

Skill

Customer Service, Training, Sales, Budgets, Management, SEO, Marketing, Forecasting, Operations Management, Social Media, Online Marketing, Event Planning, Social Media Marketing, Advertising, Retail, Social Networking, Public Relations, Entrepreneurship, Event Management, Web Design

Experience

Chief Operating Officer

OpenHotel, Inc.

2006-10 - Present · 20 yrs

Las Vegas, Nevada Area

Oversee all operational departments of the company. Work closely with the programming team to ensure deployment of latest features, api integrations and innovative projects are completed timely and meet our company goals. Work with the channel implementations manager to ensure interfaces for OTA's include all the latest updates and customers are connected with zero downtime. Assist the support team to ensure ongoing customer satisfaction through documentation, direct communication and extensive training. Manage business development, marketing and budgeting. Act as a liaison between partners, customers and staff.

Accounts Receivable Specialist

Amicas Medical Software

2005-9 - 2006-10 · 1 yr 2 mos

Worked exclusively with project managers and the sales teams to be certain client financial milestones were met. Researched past due accounts and analyzed contract details. Worked closely with the Controller to reach company quarterly goals. Account representative for the highest paying clients.

Associate Director

Motel Hotel Association of Volusia County

2003 - 2005 · 2 yrs

Daytona Beach, Florida, United States

Call Center Supervisor

VIP Travel Agency Inc

1998 - 2003 · 5 yrs

Daytona Beach, Florida, United States

Worked at a very busy reservation call center for Grand Bahama Vacations, RSI and Allegra Resorts. Booked reservations for guests in hotel/resorts located in the caribbean. Supervised 15-20 employees during the weekend shift. Held weekly meetings to discuss promotions running to ensure increased bookings. Worked closely with travel agents from all over the country. Analyzed reports to ensure call volume goals were met.