valerie kerwin

practice leader

About

Highly focused leader with a diverse background in a top learning and management consulting practice for the contact center industry. Experienced in leading key training and consulting initiatives for contact centers within Fortune 500 clients. Has consistently produced results for clients that are quantifiable and are tied directly to the client’s bottom line. Specialties: Call Center Services Strategy and Operations, Contact Center Training and Development, Performance Development/Improvement, Advanced Facilitation Skills, Outsourcing Management, Call Handling and Quality Program Development and Coaching

Country

united states

City

bloomingdale

Industry

consumer services

Skill

contact centers, call center, coaching, customer experience, strategy, leadership, bpo, employee engagement, performance management, training, vendor management, call centers, management consulting, training delivery, cross functional team leadership, team management, performance improvement, service management, professional services, change management, employee training, selling, outsourcing, consulting, customer retention, executive coaching, sales

Experience

supervisor, mail and freight center

levi strauss & co.

1994-1 - 1996-3 · 2 yrs 3 mos

practice leader

radclyffe partners, llc

1994-3 - Present · 32 yrs 7 mos

Radclyffe provides solutions that help clients deliver outstanding Customer Experiences during every single interaction, every single day, for every single customer. It's that simple.Since 1994, Radclyffe has made it its mission to figure out how to get the best results from the contact center as a corporate resource - from its people, processes, knowledge andd technology. We have tested, re-tested, validated and enhanced our solutions so they get the results our clients need. We measure before and we measure after, so that the results can be quantified.To see a List of Services, please go to: http://www.radclyffepartners.com/LIST-OF-SERVICES.htmlWhether the solution is consulting, training or the development and implementation of a program, we promise one thing - our clients will get results and those results will include engaged employees AND engaged customers.