Valerie Clark

• Leading the strategic growth of AWS and GCP consulting services, enhancing client engagement and delivery excellence. • Overseeing the implementation of fit for purpose migration strategies, target operating model change management, and cost optimization across diverse sectors. •Defining entrance to new markets with industry aligned client value propositions for each hyper scaler • Fostering a high-performance team culture through recruitment, mentorship, and continuous learning initiatives.

Driving industry transformation with integrated service offerings leveraging AWS platform benefits of digital engagement.

Managing the 360 degree partnership with Wipro to drive IBM Hybrid Cloud strategy into markets. Collaborating with partners to develop co-created offerings for target industries and bringing those offerings to market, driving the demand generation, sales, and enablement engine. Leading big deals from inception to execution.

Lead the market launch of IBM Services led journey to 5G Edge Computing with a focus on cross brand collaboration to achieve revenue targets and profit objectives via offering development, go to market sales strategy and execution, marketing demand generation, and enabling a global sales force to deliver for clients.

Established the management system for a 26,000 person global organization to drive gross profit margins across a portfolio of exponential technology based offerings including blockchain, AI, cognitive process services, data sciences and IoT. Refined the offering set to focus on scalable solutions that address industry demands. Managed Analyst Relations and led Communications strategy internally as well as Marketing engagements externally. Participated in divestiture and acquisitions to strengthen the portfolio and achieve profit objectives.

Performed sales and solution delivery for Insurance clients focused on Life & Annuity business portfolio, specifically group insurance. Partnered with Sales Force and IBM Blue Wolf team to provide clients with solutions that improve institutional business relationship management function. Infused AI into the SalesForce platform to differentiate IBM offerings for insurers.

Activating customer engagement leveraging interactive design and mobile capabilities that empower employees to bring insightful value to customers who expect their advisors to know better. Led the IBM Apple partnership go to market for FSS while also driving innovation for one of IBMs premiere Insurance clients. Collaborated with a team to solution and win a $330M book of business over a 5 year timeline.

Provided strategic advisory services and lead the IBMs extended sales team in support of TDA. Transitioned the account from pure software/hardware to an IBM Services transformational account. Delivered on a $23M annual target.

As a Consulting by Degrees Manager, I lead a large practice of graduate entry consultants by managing their expertise development thru strategic staff deployments. I coach client delivery focus, and clear the way for their continuous professional development, thus supporting strategic growth of the traditional consulting service lines of IBM.

Strategy consulting practice serving financial services transformations spurred by mergers and acquisitions, strategic outsourcing goals, and enterprise process optimization. Grew the business 9% year to year thru effective operations management and resource enablement. Balanced staff headcount to drive $96 million annual revenue and protect profit margins. Managed the annual professional development assessment and promotion cycle. Grew strategic allocation of resources to Core & Invest premier accounts by 23% in one year. Improved profit by reducing performance/cost leakage by 13%. Invented and deployed mentoring infrastructure as key component of Talent Management Strategy. Developed practice communications of solution outlines, communities, skills development, and sales pipeline. Analyzed financial plans, set targets, developed forecasts, and executed action plans to attain profit objectives.

Change management consulting focused on business process redesign, IT transformations leveraging rules based systems and workflow solutions. Goldman Sachs - Streamlined the compliance function and removed reliance on batch run paper reports with an enterprise compliance surveillance solution. Desegregated business unit (Regulatory Affairs, Fixed Asset, AML, and Equity trade departments) detection processes into a unified case management view. Drove vendor selection and proof of concept. Aetna Insurance Co. - Communications Leader for 3 year Strategic Change Plan – Retrofitted and implemented a targeted communications framework to launch CMMI processes across the insurer’s solution delivery organization. Defined measurements to assess CMMI process adoption, resulting in award of SEI certification for the client. CMMI processes uptake reduced Standard Deviation of delivery success by 16%. North Carolina Farm Bureau - Compensation Specialist – Replaced a mainframe P&C insurance compensation system with the Callidus® TrueComp™ solution to enable rapid adjustments to agency sales commission plans. Defined future state business processes for incentive adjustments and commission pipeline payments. Developed the system rules and trained support/IT staff on rules harvesting methods. Solution was 94% defect free, reducing defect management (test) phase timeline by 30%. Delivered a knowledge transfer plan that included redefined job role functions. IBM: Developed the end to end Solution Outline of IBMs Insurance Underwriting Transformation Strategy and offerings.

CCS provided Strategy and IT Change Management Consulting for A-Brand clients. Ethicon, Johnson & Johnson Co. – Designed and implemented variable compensation strategy for six disparate business units selling pharmaceuticals. Defined compensation goals and specifics for 11 thousand products sold to 171 thousand accounts by a 400 person sales organization. Created change plan to migrate from legacy to new system, covering implementation details and change issues. Allstate Insurance - Developed enterprise business processes for broker/dealer administration and incentive management including compensation payment processing, debt management, regulatory reporting, and accounting controls. Developed roadmap, and led 3 consultants to strategize solutions for the Distributors channel (variable life policy sales), facilitated discussions with 10-20+ client team members. Fidelity (FNIS) & Prudential Relocation – Enabled strategic partnership between Fidelity Investments and Prudential Relocation by designing a product strategy that enabled real time workflow routing of real estate brokerage services. Re-engineered processes for home sale, supplier management, and equity lending. Created the work plan to define project roles, review processes, communication plan, and implemented change management controls. Crafted a business case for digital content management; specified legal requirements for document retention. Trained ten staff members on analysis and design methods, leveraged the Rational Unified Process (RUP) and Use Case Analysis.

Versata offers consulting services in support of their business-rules development platform product licensed to create business solutions (J2EE) with ease of change management. Managed the engagement of an enterprise logistics solution for one of the worlds leading distributors, identifying GIS for tracking distribution vehicle availability. Project drove $5M annual revenue to Versata™. Project managed the delivery of a revolutionary ASP portal offering large industrial clients the flexibility to customize and order sample products leveraging parts from numerous semi-conductor manufacturers. Drafted best practices guidelines and collaborated with the CTO to define successful account and project management, leading to major product and process changes.

Creditland, Inc. offered loan pre-qualification to consumers with prime to sub-prime credit (i.e., LendingTree). Developed technology to systematically underwrite the loan worthiness of 100,000+ customers per month for credit card, auto, personal, and home equity loans. Applications sourced from internet and contact center. Managed team of 12 to create loan selection processes, with $2.3M budget, reported to CTO. Negotiated pricing with three credit bureaus, automated access to credit reports, and developed fraud detection measures. Interfaced with lenders to drive sales and strategic partnerships.

Defined best practice solutions in retail banking, credit card origination and loan servicing. Designed a multi-channel (internet, Call Center) retail banking customer service solution that utilized workflow and integrated into First Data Resources for real time transaction processing. Created marketing materials (on-line demos and product definition manuals), performed lead assessment, managed the RFP response process and led sales calls. Co-managed support of the Wells Fargo Small Business Gateway (first Internet Banking site in US). Partnered with Sun Microsystems on J2EE development and attended pre-release conferences. Recruited and trained IT and business staff.

TMS was a sub-prime mortgage lender and collection agency that developed an enterprise loan origination platform that included automated underwriting and cross product sales. FU acquired TMS to leverage this platform. Facilitated executive level discussions to iterate thru requirements and design; led team of analysts, coordinated with design/ implementation teams (62 people) and reported to CTO. Established project methodology (RUP), isolated critical paths, recruited and trained staff, negotiated pricing with credit bureaus and other vendors.

Designed experiments and performed advanced statistical analysis to interpret EEG and fMRI results. Coordinated grant applications, managed the office, and designed all event/media promotions. Designed and developed the first Center for Neuroscience web site, earning recognition from UC News Services. Published two scientific studies on topic of visual attention in the Journal of Perception and Psychophysics and presented findings at international conferences.