valeria cavallini

senior content moderator

About

 Native Italian speaker with excellent English, Spanish and Japanese language proficiency. Extensive social media platform management and moderation experience. Excellent communications, written and grammar skills. Full honor degree in Linguistics and Foreign Language. Teaching experience both in Italy and Japan

Country

italy

City

lazio

Industry

internet

Skill

teaching, tutoring, public relations, foreign languages, italian, higher education, curriculum development, linguistics, editing, writing, proofreading, english, social media, translation, spanish, public speaking, management, technical support, customer service, japanese

Experience

senior content moderator

competence call center

volunteer

wkc 2012

2012-1 - 2012-1 · 1 mo

bose service support advisor through sellbytel

bose corporation

2017-7 - Present · 9 yrs 3 mos

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs. Provide technical support and customer service for Bose clients diagnosing, reproducing, and fixing customer product, software or network issues. Troubleshooting with customer (audio video).

google g-tech support agent through sellbytel

google

2014-8 - 2017-7 · 3 yrs

Hardware and digital content technical support I level Google Android products

copyeditor

kaizoku labs

2015-12 - Present · 10 yrs 10 mos

candidate

blue link associates limited

2015-1 - 2016-1 · 1 yr 1 mo

tour leader

tokiotours

2013-8 - 2014-5 · 10 mos

Tour leader with English, Japanese and Italian language for city tours in Tokyo

italian teacher

zhe nippori

2013-1 - 2014-1 · 1 yr 1 mo

* Sep 2013 – Feb 2014 * ZheNippori, School of Foreign Languages * Nippori, Tokyo, Japan * Teacher (Italian Language) *  Italian language classes for Japanese professionals. *  Planning, preparing and delivering one-to-one Italian lessons for professionals. *  Tailoring Italian teaching methods to suit the needs of individual students. *  Preparing students for external examination (in Italy) such as DELI A2 (Italian as foreign language/basic level) and DILC B1

website content manager

daytoursworld

2014-4 - 2015-4 · 1 yr 1 mo

Updating information about tours. Writing, editing, and proofreading site content,working closely with the technical team to maintain site standards with regard to new development. Responsible for crafting site promotions, email newsletters, and online outreach campaigns.