Valentina Dinamarka

Building Prosperty’s recruitment function from the ground up, leading end-to-end hiring, training hiring managers, and driving process optimization. Main Responsibilities: - Managed the full recruitment cycle for roles across multiple departments, from sourcing and screening to interviewing, offer management, and onboarding. - Established structured recruitment processes from scratch, introducing consistency, clarity, and collaboration between Talent Acquisition and hiring managers. - Designed and implemented key hiring tools (recruitment forms, interview guides, evaluation templates) to streamline the selection process. - Coached and supported hiring managers through interview techniques, candidate evaluation, and best practices for an inclusive and effective hiring experience. - Built and maintained a strong candidate pipeline, leveraging multiple sourcing channels and ensuring an excellent candidate experience at every stage. - Acted as the main stakeholder liaison for all recruitment activities, aligning hiring needs, timelines, and expectations with department heads and leadership. - Initiated and developed L&D proposals, such as aν initial research on leadership training providers, to promote continuous development within the organization. - Collaborated on the creation of a company-wide training plan, mapping skill gaps and learning priorities across teams.

Promoted to lead one of the branch’s largest recruitment projects, managing end-to-end recruitment, project coordination, and team guidance. Main Responsibilities: - Took full ownership of project management, coordinating timelines, priorities, and deliverables while maintaining seamless communication with the client and hiring managers. - Trained, mentored, and supported a new team member, guiding them throughout the collaboration to ensure consistency, efficiency, and quality delivery. - Continued managing the full recruitment lifecycle, from sourcing and interviewing to offer negotiation and onboarding. - Acted as the main point of contact for both the client and internal stakeholders, ensuring alignment on recruitment goals and long-term workforce planning.

Managed full-cycle recruitment processes and built strong candidate relationships to deliver tailored hiring solutions. Main Responsibilities: - Oversaw end-to-end recruitment processes, from client briefing and role definition to candidate placement and onboarding. - Built and maintained a robust talent pipeline to meet both immediate and long-term staffing needs across diverse industries. - Fostered strong candidate relationships, ensuring a positive experience and continuous engagement throughout all hiring stages. - Acted as a trusted advisor to candidates, providing interview coaching, preparation, and tailored feedback to help them succeed during client interviews. - Utilized multiple sourcing channels, including networking, referrals, social media, and cold outreach, to attract top talent. - Managed multiple job requisitions simultaneously, prioritizing workload to meet client deadlines and maintain high-quality delivery.

Specialized in UX/UI & Product recruitment, by connecting creative and product professionals with innovative tech companies. Main Responsibilities: - Sourced and matched passive and active candidates for UX/UI and Product roles (UI/UX Designer, Product Manager/Owner, Project Manager, Creative Director, etc.). - Advised tech clients on market trends, salary benchmarks, and role structures to align hiring needs with business goals. - Conducted initial candidate outreach, presenting tailored opportunities and guiding them through the full recruitment process. - Built and maintained strong relationships with candidates to ensure engagement, commitment, trust, and a smooth communication flow. - Managed the end-to-end hiring process, from sourcing and screening to coordinating with hiring managers and closing offers.

Provided multilingual customer support, assisting clients with banking services and issue resolution via chat and phone. Main Responsibilities: - Delivered customer support in Greek, English, and Spanish through chat and phone channels. - Assisted clients with a range of inquiries regarding digital banking services, account verification, and card terminal issues. - Provided accurate information and resolved customer concerns with professionalism and empathy. - Handled complaints and escalated complex cases to specialized teams when necessary. - Ensured a high level of customer satisfaction through effective communication and problem-solving.

Supported customers of the Public Power Corporation (ΔΕΗ) project, ensuring clear communication and efficient issue resolution. Main Responsibilities: - Provided phone-based support in Greek and English for customers of the Public Power Corporation (ΔΕΗ). - Managed monthly settlements and billing inquiries, ensuring accuracy and transparency. - Explained detailed billing information and service options clearly to customers. - Logged cases and requests into the CRM system, ensuring proper documentation and follow-up. - Escalated complex cases to the appropriate departments for further investigation.