valentina acuña

* Answered 30 inbound phone calls daily. * Resolve customers' problems promptly and courteously on daily basis. * Provided customer services for international market.

* Coordinated hiring needs with Hiring Manager. * Screened 50 applications per day, performed pre-screen interviews by phone, and sent qualified applicants to Recruiting Manager. * Conducted 5 full new hire first day orientation and employee Training. * Updated all Spanish craft new hire paperwork by either translating portions of it or contracting it out for translation. * Assessed and contributed in handling employee complaint.

* Coached a group for 25 people with Mental/Physical disabilities. * Conducted observations, behavioral assessment, collected data, organized information, created supplemental information to deliver better life for each client. * Managed corporate compliance, and 10 of clients’ finances. * Presented information to government agencies on daily meetings. * Contributed with data gathering for legal purposes.

* Partnered with Home Director implementing leadership and management for 12 teenagers with cognitive problems. * Maintained therapeutic milieu meeting emotional and physical needs of youth on The Home. * Secured use of interventions, to de-escalate, redirect agitated and emotionally disturbed youth on daily basis.

* Spearheaded campaigns on social media platforms including Facebook, Instagram, five business Google and Yelp accounts. Reached up to1000 followers in 3 months per account, and increased store sells in 20 % by using Marketing techniques. * Monitored online presence of company's brand, engaged with users, strengthening customer relationship daily by responding to about 30 costumers per day through online platforms. * Oversaw, managed and trained employees of two retail stores with a total of 15 employees.