valentina satalan

branch manager

About

Experienced Branch Manager in banking sector, with over 10 years experience out of which 5 years management expertise in change management, restructuring, process optimization, business development, superior customer service, training and knowledge sharing.

Country

romania

City

romania

Industry

banking

Skill

management, change management, business restructures, process improvement, business process improvement, strategic planning, business development, customer satisfaction, retail banking, commercial banking, branch management, branch operation, branch banking, people management, team building, team leadership, people development, leadership, sales management, sales presentations, negotiation

Experience

cashier

volksbank romania

2005-7 - 2005-12 · 6 mos

* Transactions in the cashier area, without processing errors * Promoting the bank's products and services, cross-selling * Opening/closing the cashier, opening the vault, ATM supply * Cash handling within the framework of NBR regulations and internal procedures.

branch manager

alpha bank

2016-2 - Present · 10 yrs 8 mos

branch manager

volksbank romania

2010-2 - 2015-11 · 5 yrs 10 mos

* Managing the activity of the branch * Team management * Achievement and exceeding of sales targets * Achieving of a high level of customer service, both internal and external * * Internal audit and control of operations so as to comply with NBR and bank rules and regulations.

relationship manager

volksbank romania

2008-2 - 2010-1 · 2 yrs

* Development of customers portfolio by attracting new clients and professional management of the current ones * Promoting the bank's products and services while assuring a high quality of the activity, cross-selling * Credit management: assessing the client, the documents, approval, signing the contracts, processing the credit in the core banking system, monitor the customers activity during loan life including risk assessment * Achievement of the allocated target.

financial counselor

volksbank romania

2006-1 - 2008-1 · 2 yrs 1 mo

* Promote the bank's products and services, cross-sell * Account management for individuals and companies * Update the customers database, permanently keeping the records * Transactions processing, verification and authorization * Cards issuance and administration * Achievement of allocated target.