valentina klcanovic

* Main Receptionist for corporation while working under the HR Department * Assisted with arranging interviews and recruiting related administration for interviews * Maintained company Human Resources inbox and assisted with sorting through qualified candidates * Assisted visitors and employees and followed security procedures * Maintained company supply inventory and replenished as needed * Handled all meetings rooms bookings and catering requests and acted as main liaison within departments * Main company Coordinator for employee car lease program/orders and coordinated any car warranty repairs, scheduled oil changes and accidents repairs with Hyundai Head office as needed * Handled all incoming and outgoing mail and courier package pick ups and deliveries * Maintained company phone and distribution lists * Processed department invoices and 407 bills and prepared them for accounting dept. * Other duties as assigned

* Managed incoming workload for the support area and all sales leads for sales team * Managed all incoming business emails, messages and email chats for support team * Reported all weekly sales numbers and leads to management and entered all data into in-house system * Managed all aspect of customer cancellation requests on all accounts * Assisted accounting department with collection calls and A/R’s and updated customers credit card information in system * Assisted customers with product questions and information on our products * Maintained office supplies and purchased all necessary office necessities * Assigned customer complaint tasks to support team for them to resolve issues with customers * Reported any issues, bugs and internal discrepancies to IT area for immediate resolution * Assisted customers with logging -in issues * Corresponded with customers via email and our in house “Live Chat System” * Planned quarterly company luncheons * Main operator for business and assisted where needed

* Main customer service representative for unit * Ordered office supplies for department and maintained inventory * Covered reception area for company of 1500+ Employees * Processed incoming insurance payments from insured * Greeted and signed in visitors with VAM system for security purposes * Maintained key inventory for company * Scheduled employee conference rooms for meetings and in-house classes * Maintained units shared drive folder, for all necessary memos, reports, and spreadsheets * Handled Health & Safety Checklist and attended to all reported complaints * Assigned designated car-pool parking spots to participating employees * Paid service provider invoices for entire company * Co-ordinated incoming and outgoing courier packages

* Solely responsible for processing stock requests, complaints, orders, and returns for Canadian Head office * Liaised between vendors and customers claiming replacement products * Assisted buyers in the purchasing department with all correspondence * Processed invoices and purchase order payments and closed PO’s * Responsible for automating receipts, inventory and distribution of all office supplies * Operated in-house computer warehouse and shipping system * Handled all calls and emails regarding shipments, discrepancies and delivery inquiries * Managed warehouse inventory system, verified backorders and salvaged discontinued items * Implemented pricing changes for all miscellaneous warehouse stocked items * Created new item numbers for future stock and entered pricing onto the SIMS system * Researched courier pricing and shipment schedules optimizing cost and delivery