Valentina Carta

Provided personal and administrative support to the Director within a fast-paced security services environment. •Managed diaries, meetings, and confidential correspondence, ensuring priorities were handled efficiently and deadlines met •Supported operational coordination, including staff rotas, scheduling, and day-to-day administrative requirements •Assisted with tender applications, contracts, and compliance documentation, ensuring accuracy and timely submissions •Prepared reports, trackers, and documentation to support business performance, budgeting, and decision-making •Liaised with clients, suppliers, and internal teams, maintaining professional relationships and clear communication •Handled invoicing, expenses, and basic financial tracking, working closely with management to support cash flow and cost control •Maintained discretion at all times while managing sensitive information and confidential matters

• Promoted following strong performance and consistent contributions to process improvements and team support. • Oversaw end-to-end office operations, including procurement, budget tracking, facilities coordination, and vendor relationship management. • Streamlined administrative workflows and reduced operational costs by 15% through strategic supplier negotiations and process efficiencies. • Designed and implemented onboarding and training programs to accelerate new hire integration and boost team productivity. • Utilised advanced Excel tools to create financial forecasts, operational dashboards, and reports to support leadership decision-making. • Acted as a key liaison across departments, enhancing internal communication and collaboration across teams. • Successfully completed role handover and transition planning upon departure in February 2025.

• Delivered comprehensive administrative support across departments, ensuring daily operations ran smoothly and efficiently. • Managed calendars, travel logistics, and office supply procurement while assisting with vendor communications and invoice processing. • Supported HR functions including onboarding coordination, maintaining personnel records, and preparing training schedules. • Maintained organized filing systems and internal databases, contributing to greater accuracy and accessibility of key documentation. • Recognised for reliability, organisation, and proactive problem-solving in a fast-paced environment.

• Spearheaded the digital transformation of key operational processes, automating manual tasks and introducing time-saving tools that increased efficiency across departments. • Oversaw payroll processing, invoicing, and procurement activities, ensuring accuracy, compliance, and alignment with internal policies. • Managed vendor relationships, negotiated service agreements, and implemented cost control strategies that enhanced supplier performance and reduced overheads. • Developed and monitored KPIs to track team performance, identify trends, and support strategic decision-making. • Coordinated internal audits and maintained up-to-date documentation to ensure operational readiness and compliance. • Played a key role in financial reporting and budget tracking, collaborating closely with finance and leadership to meet monthly targets.

- Opened and managed a new site with a strong focus on growth and performance. -Successfully launched the store, handling recruitment, logistics, and systems setup. - Increased sales by 60% in a short period, earning a 20% performance bonus. - Oversaw multi-location teams to ensure consistency and smooth operations. - Implemented systems like Centegra Plus and MarketMan to modernize operations.

Progressed through multiple leadership roles at Benugo, gaining extensive experience in team management, procurement, operations, and customer service—both on the high street and within a corporate hospitality setting at PwC More London, RBS, Amazon. - Supported operations at the PwC More London site, managing procurement, finance reporting, and staff development. - Led daily administration including rota planning, inventory, stock control, and compliance. - Negotiated improved supplier terms and streamlined procurement to boost efficiency. -Delivered staff training that improved performance and led to internal promotions. -Achieved four record-breaking sales weeks and received a 20% performance bonus for exceptional results. - Maintained high health and safety standards while fostering a productive team environment. - Implemented digital systems like Centegra Plus and MarketMan to modernize operations. - Handled customer escalations and service recovery, significantly boosting satisfaction scores