Valencia H.

Provided strategic administrative support and guidance regarding HR operations including standardized procedures, policies, and directives. Conducted ongoing assessments and management of internal and external resources while maintaining over 10,000+ files. Administered policies and procedures relating to all phases of human resources activity including benefits, recruitment, training and development, employee performance, evaluations and appraisals. Screened applicants' records to ensure quality review and completion of information according to the requirements of each military service. Estimated and reported on expected time of completion of work and maintained records of work accomplishments and time expended and prepared ad-hoc reporting for management as requested. Prepared correspondence, status reports, schedules and technical reports in final format from handwritten drafts ensuring correct grammar and punctuation. Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved daily operations. Notable Contributions ⇨ Provided guidance and consulted employees and management regarding workplace, compensation, and performance concerns. ⇨ Implemented human resource strategies by establishing department accountabilities to include compensation, health and welfare benefits, training and development, records management, employee relations and retention, compliance (EEO, ADA, ADEA, and FMLA) and labor relations. ⇨ Served as training specialist to staff regarding software functionalities for employee referral program, sensitive position tracking, and tuition assistance program. ⇨ Facilitated training initiatives for managers and employees in quality service, coaching, and performance management which resulted in an increase in goals achievement. ⇨ Coordinated logistics of monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.

Conducted audits of activity to ensure adherence to FAA and company regulations, while trained in emergency situations. Managed inventory of supplies, food, and beverages to ensure adequate operations during flights. Assessed the quality and contents of food and beverage items and advise of any shortages. Checked safety equipment on board the aircraft and report any discrepancies immediately. Greeted passengers as they arrive at the aircraft and verify their boarding passes and tickets. Assisted passengers with identifying seating and luggage placement. Monitored passengers’ endeavors to stowaway their bags and assist them in the event of a struggle. Demonstrated safety measures to be taken during flight and respond to queries put forward by passengers. Announced location of emergency exits and demonstrate use of floatation devices, oxygen masks and seat belts. Provided food and beverage services to clients throughout flight. Communicated with pilots and other crew members to report disturbances. Assisted passengers in removing carryon items and disembarking from the plane. Monitored aircraft to ensure that no items have been left behind and report any such items to the appropriate authorities.

Provided personnel and administrative actions for over 200 personnel while collaborating with senior management to enforce, create, and implement HR policies and procedures for internal promotion management, database management systems to improve efficiency of accountability, and proving better customer service. Handled Recruitment and enrollment for Special projects. Assisted supervisor with screening and interviewing of candidates. Advised senior management on personnel alignment, filled vacant positions, identified critical shortage positions, and provided detailed reports on personal status. Inventoried all items quarterly to better coordinate purchasing procedures and monetary expenses. Handled administrative actions that included but not limited to pay, scheduling medical/dental appointments, benefits, travel, transfers between departments, and temporary overseas assignment coordination. Served as the EEO Representative for the unit. Handled “GTC” Government Travel card for all soldiers assigned to company. Served as POC for all HR issues and gives bi-monthly classes on policy changes if any occur. Provided input on new development strategies, programs, and procedures. Submitted additional job description requirements to higher up to ensure appropriate information is included for advertisement.