Vaidehi B.

Handing/preparing the export and import documentation. Regular updates and follow up with suppliers/customers Dealing with various forwarders for arranging delivery Regular follow up with internal departments to get updates on issues Maintaining data of all clients / potential clients Ensuring the efficiency and effectiveness of imports and exports Facilitates action process improvement initiatives including reduce in-transit times and storage costs Maintain records for all import and export documentation and maintaining department process documentation Selection of shipment transit mode - (Sea, Air, Cargo, Courier) Maintaining the List of Approved Forwarder, Negotiation & price comparing with the Forwarders for Shipment, price comparing with multiple forwarders for getting the shipment. Escalation of Forwarders delay during shipment etc

• Manage post-sales experience and service of premium members of VIP Shaadi. • Ensure accurate identification of the clients’ requirements and helping them find the right match with a seamless best in class experience over the phone • Updates all contact information for clients • Managing the correspondence between the sales team and their clients • Generates and processes new sales leads as necessary • Jointly prospect and shortlist suitable matches for the member. • Represent the member and connect with desirable prospects. • Facilitate meetings with only consented and relevant matches for the member. • Renewal of membership • Acknowledges customers by responding to emails, texts, and phone calls • Maintain a good rapport with customers. • To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients. • Ensure adherence to service delivery standards and excellence in service. • Needs to be partner with the clients in their search for life partner • Involve counseling the member and ensure timely achievement of all milestones in the Partner Search

• Manually testing the company’s Exburse application and getting the technical errors resolved from the concerned section. • Online and offline demonstrations and trainings of our product (Exburse Application) to potential and existing customers. • Analyze customers’ trend on product usage, comfort and upsell opportunities • Also manually testing and providing support to the clients who are using the SAGE ERP application. • Deal directly with customers or phone, email or live chat • Respond promptly to customer inquiries in professional manner • Handle and resolve customer queries, complaints and achieve a high customer rating • Maintain regular updates on internal tools related to issues and account status • Communicate and coordinate with internal departments to achieve customer success • Manage customer accounts and interact with them on regular basis • Obtain and evaluate all relavant information to handle product and service inquiries • Direct requests and unresolved issues to the designated resource and track closure • Keep records of customer interactions, queries and complaints on internal tools • Proactively evaluate process and suggest improvements

Trainings, Testing and Support: 1. To propose and conduct live as well as online trainings for the doctors and/or users on the complete applications being used by them. 2. To arrange follow-up meetings for the conducted trainings in order to enable the doctors to use the systems more efficiently. 3. Assisting various sections across the organization – Production Team, Systems Team, Subscriptions Team, Accounts Team etc 4. Managing external clients for their queries and complaints. Providing telephonic support for their calls/queries as well as providing online support via Skype software. 5. Troubleshooting manuscript statuses, files and details issues as well as resolving all technical issues related to the company’s applications. 6. Handling customer correspondences. 7. Providing feedback of the customers to the concerned departments and authorities by creating tickets using OS Ticketing Application so as to improve the services/applications. 8. Testing their system and websites manually Achievements: • Received an award as “Employee of the Quarter” twice. • Received an award for the “Best Customer Delight” communications.

• To provide guidance to the company’s staffs, who are working in the clinic (using the company’s software-KUBE) and solve the discrepancies in the software. • To provide support to them via E-Mail, Live Chat or through phone. • To access their system on remote using the developed website (LogMeIn) and solve the technical errors or problems or bugs which occur in their softwares.

• Providing Technical Support for the software, resolving issues; thus helping in Customer Satisfaction • Attending & Resolving queries on Chat box like MSN and Skype Messenger, Emails, Telephone. • Replying to queries reported on the Technical Support Mailbox- MS-Outlook 2003 /2007, on priority. • Resolving issues through remote applications like Team Viewer, AmmyAdmin, etc. • Providing product information / training of software