v kumar

Job Profile: Worked for National Tuberculosis Institute on contract basis. Typing and drafting letters regarding various official purposes. Participated as Field Assistant in various activities of Institute. Created certificates for the doctors who attended CME (Continuing Medical Education) programmes of NTI. Helped doctor to create graphs regarding tuberculosis disease.

* Worked for Target online shopping email process of US. * Handled customer issues regarding online shopping. * Researched the issues and provided resolutions to the customer’s problems regarding online shopping. Checking delivery status of the items which customers ordered through various carrier website i.e., ups.com, usps.com, fedex.com etc. If the items didn’t deliver to the customers, issuing refund for the items which were lost in transit. * Preparing and sending resolution emails to the customers (guest) who shops online at Target.com website of USA.

* Worked for Australia’s St. George Bank as Executive CRM. * Worked for Sign-bank & Indexing process. It is a data process related to clipping or capturing signatures. * It includes analyzing various legal documents such as Will. * Data verification & updating signatures. * Acted as back up for the Quality Analyst. Updating method of operation on how many people can operate on account or withdraw money from the particular account. * Worked for the mortgage process. Preparing documents for the loan applications of the customers. Checking security details and various details of the customer before issuing the loan. * Sending emails to the onshore team (clients) regarding the loan application’s issues. * Worked for Full Discharge team. Discharging the pledged property according to the customer’s request. Creating and sending property discharging letters to the customers and solicitors.

* Worked for an autonomous Institution of Government of Karnataka on contract basis for one year. * Typing and drafting letters to Director General, Conservator of Forests and Deputy Conservator of Forests regarding various official purposes. * Updating Eco Club details of Government and Government Aided Schools in MS Excels. Eco Club is a program or activity which will be conducted by all schools in Karnataka to create awareness about the environment to the school children. * Uploading Agriculture, Air pollution, Ecology, Forest resources Infrastructure etc., modules and sub-modules under ISBEID (Indian State-level Basic Environmental Information Database) website.

* Worked as Sr. Data Processor from 26th July 2005 to 16th July 2007. * Responsible for making calls to Help Desk. * Preparing various reports in MS-Excel. * Worked for one of the leading telecom providers in USA. We process data about telephone portability and for new telephone connections. * This project includes order placement, update & verify customer records, validation, which is done on different on-line tools provided by the clients. * Trouble Shooting, sending mails to specialty teams, etc.

* Worked as DTP Operator. * Typesetting for all kind of text books. * Creating diagrams for text books * Typesetting for school or college text books & creating diagrams