Usevalad Okuneu

• Develop and manage partnerships with PMs, agencies and creator teams across multiple regions (Brazil, LATAM, CIS, Asia). • Lead the full cycle: search, negotiation, onboarding, relationship management and performance support. • Work with high-revenue channels and ensure long-term retention and growth. • Contribute to the development and refinement of affiliate offers and program conditions based on partner needs and market dynamics.

• Led a sales team of up to 7 people focused on LATAM, Brazil and Asian markets. • Hired, onboarded and trained team members while building scalable workflows. • Adapted KPIs, developed performance assessment systems and ensured target delivery. • Adapted sales strategies to new market conditions and supported regional expansion.

• Opened the Brazilian market and started Mediacube’s presence in the region. • Attracted and onboarded multiple high-revenue YouTube creators (incl. million-subscriber channels). • Personally managed these channels and handled ongoing communication and support. • Played a supporting role in the company’s initial expansion in Brazil and Portugal.

• Create and test crossword levels for Crossword Master (Brazil) • Write and curate text, image, and rebus clues following style and content standards • Ensure localization accuracy, originality, and playability

• Collaborated on the preparation and submission of public grant applications, including funding requests to DG Artes, ensuring compliance with requirements and deadlines. • Negotiated directly with artists, conductors and agents to organize concerts and secure participation agreements. • Liaised with government and regulatory bodies (IGAC, SPA) to obtain performance/recording permissions and provide official event information. • Planned rehearsal schedules, concert timelines and touring logistics to ensure smooth project execution. • Coordinated technical operations (material allocation, stage requirements, travel planning for off-site concerts). • Assisted in artistic planning and repertoire selection. • Recruited additional musicians when required for specific programs. • Managed procurement of sheet music and artistic materials. • Maintained payroll records and coordinated payments for orchestra musicians.

• Worked on the Brazilian market (Portuguese language support and localization). • Automated client support processes across multiple channels (WhatsApp, tickets, online chat, offline forms, personal area). • Set up new support tools from scratch: knowledge base, website widget, channel routing and advanced autoresponses. • Collected and analyzed key support metrics (quantity of requests, First Reply Time, First Reply Solved, SLA, CSI, automation rate). • Prepared weekly and monthly analytical reports for management and product teams to improve decision-making. • Conducted CSI analysis and identified trends and recurring issues to optimize processes. • Worked with Usedesk, ServiceDesk, Jira, Asterisk and Emarsys.