Urvashi Sharma

• Leading end-to-end recruitment and delivery for IT and Non-IT staffing mandates across multiple client accounts. • Managing payroll staffing accounts including C2C/C2H, third-party payroll, compliance, and audit coordination. • Acting as Account Manager for clients — understanding requirements, ensuring timely closures, and maintaining service quality. • Handling complete HR operations: onboarding, documentation, HRMS management (GreytHR), attendance, leave, and payroll inputs. • Driving delivery management by coordinating with recruiters, tracking pipelines, and ensuring position closures within TAT. • Leading and mentoring the recruitment team for sourcing, screening, and interview coordination. • Resolving employee grievances related to payroll, attendance, HR policies, and workplace concerns. • Coordinating with colleges and placement cells for campus hiring, internship programs, and bulk hiring drives. • Drafting and issuing offer letters, appointment letters, HR communications, and policy guidelines. • Conducting review meetings, maintaining trackers, and reporting hiring and operational metrics to management. • Ensuring discipline, engagement activities, and smooth day-to-day office HR functioning. • Managing client communication for requirement gathering, issue resolution, and delivery updates. • Supporting compliance audits for contractual staff and deployed resources.

Key Responsibilities: 🔸 Strategic HR Planning: Develop and implement HR strategies that support organizational goals, including talent acquisition, retention, and succession planning. 🔸 Employee Relations: Foster a positive work environment by promoting open communication, conflict resolution, and fair treatment of all employees. 🔸 Performance Management: Design and oversee performance appraisal systems to evaluate employee performance and facilitate continuous improvement. 🔸 Talent Development: Create learning and development programs to enhance employee skills, competencies, and career growth opportunities. 🔸 Compensation and Benefits: Manage compensation and benefits programs to attract, motivate, and retain top talent while ensuring compliance with legal requirements. 🔸 HR Compliance: Stay abreast of labor laws and regulations to ensure company policies and practices are in compliance with local, state, and federal laws. 🔸 Change Management: Lead organizational change initiatives by providing guidance, support, and resources to employees and stakeholders.

Spearheaded IT/Non-IT hiring across Permanent, C2H, C2C, and RPO models for global and domestic clients. Managed a team of recruiters, ensuring performance, quality sourcing, and delivery excellence. Led hiring for Salesforce, AWS, Azure, DevOps, Data Engineering, and Microsoft license-based roles. Oversaw HR operations, L&D programs, audits, HRMS automation, and SOP creation. Ensured smooth coordination between delivery, sales, and client teams for project staffing and SOW execution. Improved offer-to-join ratio and reduced hiring TAT through strategic planning & analytics.

Lead the Customer Success team for a portfolio of Low Code Platforms, driving customer satisfaction, retention, and expansion. Develop and implement customer success strategies, ensuring successful adoption and utilization of Low Code Platforms by clients. Build strong relationships with key stakeholders, including C-level executives, to understand their business goals and align platform solutions accordingly. Collaborate with Sales and Product teams to drive customer growth and identify upsell opportunities within the existing client base. Provide strategic guidance and recommendations to clients on maximizing the value of Low Code Platforms for their specific business needs. Conduct regular business reviews with clients, tracking key performance indicators, and identifying areas for improvement or optimization. Act as a customer advocate, escalating and resolving critical issues promptly, ensuring a high level of customer satisfaction and retention. Define and implement customer success metrics and goals, measuring team performance and customer outcomes. Stay updated on industry trends, competitive landscape, and best practices in Low Code Platforms and customer success to drive innovation and continuous improvement. Mentor and coach the Customer Success team, fostering a culture of excellence, collaboration & customer-centricity.

Operational Management: Experience in overseeing day-to-day operations of the Salesforce Practice, including project management, resource allocation, and process improvement. Strategic Planning: Developing and executing strategic plans for the Salesforce Practice to drive growth and profitability. Team Management: Managing and mentoring a team of Salesforce consultants and HR professionals, including performance evaluations and career development. Resource Allocation: Efficiently allocating and managing resources, including consultants and project teams, to meet client demands. Data Analysis: Utilizing data analytics and reporting to make informed decisions and drive business growth. Change Management: Effectively managing change within the organization, especially related to Salesforce implementations and process changes. Negotiation and Contracts: Negotiating contracts with clients and vendors, ensuring favorable terms and conditions. Problem-Solving: Ability to identify and address complex issues and challenges in Salesforce projects and operations. Compliance and Legal: Ensuring compliance with relevant laws and regulations related to HR and operations. Quality Assurance: Implementing quality control measures to deliver high-quality Salesforce solutions. Continuous Learning: Staying up-to-date with Salesforce developments, industry trends, and best practices.

Ability to manage multiple tasks, prioritize work, and meet deadlines. Technology Proficiency: Familiarity with HR software, databases, and Microsoft Office Suite (Excel, Word, PowerPoint). Customer Service: Providing excellent service to employees and addressing their needs promptly. Adaptability: Being able to adjust to changing HR requirements and business needs. Collaborating with other HR professionals and departments within the organization. Continuous Learning: Keeping up-to-date with HR trends, laws, and best practices.

Managed end-to-end talent acquisition across Manufacturing, Consulting, FMCG, BFSI, and BPO sectors. Conducted campus hiring, walk-ins, and mass recruitment for entry- to mid-level roles. Built strong candidate pipelines through various sourcing channels. Handled B2B sales operations, client acquisition, and relationship management for the manufacturing segment. Managed customer retention, grievance resolution, upselling, and satisfaction improvement initiatives.