Haridarshan Padia

- Design, Build & Execution of Riverbed's GTM (Go–To–Market) and Sell TO, Sell Through and Sell With Strategies…for the corporate growth objectives, execution of Strategic Deals, Business Development, Operational Governance, Competitive positioning and Riverbed’s offerings. by leveraging Riverbed’s partners (Service Providers & System Integrator s), Eco-systems, capabilities, technologies and it’s global presence. - Managing Partner/Alliance Global Sales in building pipeline, managing Partnerships, RFI & RFP‟s, Partner Program Management, Channel Operations & Enablement, and collaboration with Riverbeds Technical and Field Sales & Partners Sales Teams and Tier 2 Partners and other cross functional teams for the successful deployment of solutions for customers.

-Funnel/Pipeline management, consistently exceeding quarterly bookings targets & delivering within forecast, collaborating with Riverbed Sales and Partners Sales and Operations. - Support global sales function by utilizing Salesforce.com to assists with opportunity management, deal life cycle activities, approvals, and closing won deals. - Collaboration with Global Sales and Partner Teams to ensure compliance with established procedures including inventory, discounting, returns, systems, and reporting.. - Managed the planning, development, and implementation of all sales process while serving as liaison to communicate and bridge customer needs into a robust system.. - Designing of new training tools, role plays, workshops, to support the optimal learning experience and to reinforce and develop leadership coaching skills.' -Excellence in managing the Global Operations Team.

-Planning of resource allocation, procurement and service delivery to customer as per the work order/scope of work. -Procurement of devices as per scope of order and revenue and order booking with systems setups. -Meet and exceed the global targets with regards to: Customer Satisfaction, TDD (Target Delivery), Reduction in Lead Time to Connect (LTC), Database(s) integrity, quality & accuracy and Ensuring 1st time right for all installations at customer site. -Co-ordination with the Project managers, Business Development managers, Account managers, Bid managers, Product Manager, Sourcing Team, Sales & Technical Team’s located in different locations/countries in order to deploy a project’s /orders / services for the given customer. -Collaborate and relationship management with OEM's and key suppliers (Cisco, Bluecoat, Riverbed, Juniper, Avaya, Alcatel, Checkpoint, Visions Connected, and Nortel). -Best understanding of the deal/offer of customer and identify the profitability by performing the cost v/s revenue analysis.

-Co-ordination with Orange Accounts and Project Managers and the business to identify and analyze core business processes and workflows and Orange Business Services to customers. -Developed strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Account Management, Project Management, etc. -Partnered with Project Manager to develop reporting dashboards and production workflows to respond to inquiries related to Remediation Operations. -Ensured that the Data Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools. -Managing the Incident Management, Problem Management and User Support. -Timely order bookings and system updates for the Build and Run phases of the Business. -Excellent in problem solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution.

-Provide with support to the business in terms of interpreting complex data-sets, analyzing results using statistical techniques and providing key business reports. -Collaborating/meeting with various teams to discuss workforce management data/reports and documenting findings and suggested improvement -Continuous collaboration and work with company management to ensure mission critical reporting and business intelligence reporting is being developed and delivered. -Key member in performing inventory and financial analysis for senior management in a several ad-hoc projects.

- Co-ordination of scheduled and directs work of Dispatchers; work closely with Manager to administer the Field Engineers Dispatch function. -Management of technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls). -Suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations. -Ensured that the customer call is resolved with complete customer satisfaction. -Ensuring accurate data and all accounts were reconciled daily. Delivered status reports to Team Lead on time. -Ensured the maintenance of accurate documentation and service delivery as per the SLA (Service Level Agreement).