Una Stevenson, COO

As Chief Operations Officer at Pinno Marketing & Business Development, I lead with both strategy and empathy — designing systems, guiding clients, and aligning operations to drive meaningful growth. I’m focused on turning big visions into practical outcomes through smart structure, people-first leadership, and a deep commitment to client success. Every initiative I support is designed to scale impact, strengthen execution, and deliver results that last. Key Responsibilities & Achievements: • Lead company-wide operational strategy, including internal workflows, project delivery systems, and cross-functional team collaboration. • Build scalable frameworks and standard operating procedures (SOPs) that improve efficiency, reduce bottlenecks, and support business growth. • Partner with the CEO to align business development goals with internal capacity, ensuring seamless execution and sustainable scale. • Spearhead AI integration and automation processes that drive performance optimization and informed decision-making. • Oversee day-to-day operations while maintaining strategic oversight of resource management, client experience, and quality assurance. • Foster a culture of ownership, innovation, and accountability across hybrid teams and remote operations. • Act as a client-facing leader in strategy sessions, project kickoff calls, and executive briefings, ensuring alignment and value delivery.

• Provide strategic consulting to corporations, entrepreneurs, and startups in business operations, product strategy, and brand development. • Design and implement AI and automation frameworks to enhance decision-making and business growth. • Develop custom roadmaps, recurring revenue models, and transition plans for sustained client scalability. • Maintain a human-centered approach rooted in servant leadership and strategic execution. • Maintain a people-first, servant-leadership approach to align client needs with market-ready solutions that drive innovation and long-term success.

• Shaped product and service visions through collaboration with internal teams and external stakeholders. • Oversaw product roadmaps and backlogs using Agile/Kanban methodologies, ensuring strategic alignment and responsiveness to market needs. • Conducted sprint planning, led backlog refinement, and coordinated cross-functional efforts for consistent delivery. • Performed in-depth competitive and market research to guide positioning and innovation. • Mentored junior product managers, supporting professional development and team excellence.

• Oversaw the day-to-day operations of a high-volume rehabilitation department, ensuring quality healthcare, and patient care, as well as performance across disciplines. • Conducted Scrum-based planning and team coordination using Jira, increasing team productivity from 62% to over 80%. • Collaborated with Marketing and Wellness departments to create outreach strategies and develop custom services for untapped patient populations. • Spearheaded monthly strategy sessions that contributed to an 8–10% increase in outpatient caseloads. • Designed promotional and educational content for community-facing events to boost patient engagement and service awareness. • Ensured compliance with regulatory standards while optimizing internal processes for patient care efficiency and staff productivity.

• Maintained an average of 87-92% productivity rating for all treatments performed.

• Managed clinical operations and team performance in a multidisciplinary rehabilitation facility. • Led patient care planning, quality improvement audits, and staff development initiatives. • Maintained high-quality clinical outcomes while increasing operational efficiency across departments. • Acted as liaison between patients, staff, executive leadership, and healthcare partners to align departmental goals with facility growth strategy. • Implemented performance metrics and internal process improvements to enhance patient care delivery and satisfaction.

• Directed all clinical processes and rehab team operations across multiple disciplines in a senior care setting. • Achieved a 95% success rate for patient outcomes through data-driven care strategies and coordinated interdisciplinary collaboration. • Developed and implemented SOPs that streamlined workflows and significantly reduced time lost to inefficiencies. • Supported patient-centric care planning by integrating continuous performance feedback and staff coaching.

• Partnered with a clinical instructor, interdisciplinary team, and nursing teams to conduct over 600 hours of clinical practice. Evaluated and enhanced care plans based on patient status, assessments, driving innovative improvements in patient outcomes and care strategies.

• Managed multiple B2B client accounts and designed custom product solutions. • Conducted detailed needs assessments, driving satisfaction and revenue retention.

• Led end-to-end M&A projects from engagement to post-merger integration. • Provided strategic support and relationship management to drive deal success.

• Oversaw daily banking operations and led training on sales, service, and marketing strategies. • Enhanced customer engagement and supported regional performance growth.