umesh thakur

Email support executive @ Freelance | Self-Employed

About

I'm a detail-oriented and reliable Virtual Assistant specializing in Email Support and Client Communication. I help businesses streamline their communication by responding professionally and promptly to customer inquiries. With strong written English skills, excellent time management, and a commitment to confidentiality, I ensure every task - from message handling to appointment scheduling - is executed efficiently. Open to remote opportunities Comfortable with flexible hours and U.S. business timezones Quick learner | Excellent typing & organization skills Certified in HubSpot Email Marketing

Country

India

City

Kullu

Industry

Computer Software

Skill

Email Clients, Virtual Assistance, Ticketing Systems, Email, Trello, Applied Mechanics, Customer Relationship Management (CRM), Remote User Support, HubSpot, Communication, Google Workspace, Zoho CRM, HubSpot Marketing Hub, Task Management, Email Marketing, Customer Satisfaction, Analytical Skills, Client Communication, Gmail, Customer Support

Experience

Email support executive

Freelance | Self-Employed

2024-1 - Present · 2 yrs 9 mos

Remote

• Managed email communication for clients using Gmail and CRMs • Responded to customer queries and resolved common issues • Maintained accurate customer records • Followed email etiquette and support scripts • Practiced client-focused communication with professionalism

Executive Administrative Assistant

Freelance

2024-1 - Present · 2 yrs 9 mos

Handled professional email communication for clients using Gmail and CRM tools. Delivered consistent and timely customer support. Helped businesses improve customer experience by resolving queries quickly and accurately. Experienced in managing ticketing systems and productivity tools like Trello and Notion.

Education

Jawaharlal Nehru Government Engineering College, Sundernagar (H.P)

Mechanical Engineering

2025-7 - 2029-8 · 4 yrs 2 mos

Pursuing B.Tech in Mechanical Engineering at JNGEC, Sundernagar. Focused on core mechanical subjects along with personal interest in software tools, technical communication, and applied mechanics. Actively participating in extra-curriculars like cricket club and gym. Eager to apply classroom knowledge in real-world industry scenarios through internships and part-time work