Umesh Tank

• Responsible for the full life-cycle of Public Sector Executive search activities, including conducting organizational inquiry and analysis, developing and executing advertising and outreach strategies, screening and evaluating candidates, managing the interview process, and negotiating. • Support critical IT initiatives and programs for U.S. Federal Government Agencies, recruiting for areas such as Identity Management, Biometrics, Law Enforcement, Military Health Systems, Health Logistics, Cyber Security, Cloud Services, Mobile Development, Device and Security Management, and Data Center Operations. • Utilize innovative recruiting and sourcing methods, such as LinkedIn, social media, job boards, and employee referrals, to identify and attract high-caliber candidates. • Collaborate closely with Account Managers and the Delivery Team to understand and fulfill client requirements, ensuring alignment on recruitment strategies and goals. • Develop tailored recruitment strategies and create talent pools for multiple roles and levels within the organization to meet evolving needs. • Manage a high volume of recruitment activities while addressing individual client and candidate needs, offering ongoing support to candidates throughout the recruitment process. • Implement effective recruiting processes and strategies, staying updated on industry best practices and incorporating them into recruitment efforts to enhance efficiency and outcomes. • Manage various reporting and postings within HRIS systems, ATS, and job boards, ensuring accurate and timely data entry and reporting. • Coordinate and schedule interviews, meetings, and events, maintaining timely and effective communication with candidates, clients, and team members. • Handle confidential tasks and sensitive information with discretion and professionalism.

Lead team of 5-7 recruiters, sourcing candidates via job boards and online orders. Assess client needs, match with candidate qualifications, submit to BDMs/VMS clients. Develop expertise in US work authorizations, immigration laws. Create recruiting strategies, meet headcount and revenue goals. Train team on hiring talent, visa processes. Utilize various job portals for candidate sourcing. Proficient in ATS like Job Diva, BullHorn. Screen, negotiate, submit candidate profiles to clients. Coordinate travel, visa processing for candidates. Serve as recruitment consultant for F500 clients. Familiarity with VMS like Fieldglass, Beeline. Analyze job descriptions, source candidates, assess skills. Reach out to candidates via email, phone, text. Screen, negotiate pay rates, format resumes. Manage documentation for corp-to-corp candidates. Submit profiles to ATS, schedule interviews. Maintain client and candidate relations, provide updates. Train new team members on recruitment processes.

• Manage large amounts of inbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call centre database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets • Efficient dealing of complaints to completion and enabling satisfaction of the customer. • Rendering useful administrative support to other members of the customer care team. • Documenting all calls with regards to participant inquires accurately using Call Tracking System. • Monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion. • Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the participant know inquiry is still being researched. • Answer participant questions, as well as question participants to obtain a full understanding of what information is being requested.