Umar Matovu Kaggwa

Responsible for Creating and managing the Direct channels for Home Broadband sales across the country (Uganda) to enable enhanced reach directly to the customer residence/office. Increase Home Broadband sales to both B2B and B2C .

Responsible for the distribution and sale of 4G Mifi Sales all across the country. This included the direct and indirect channels ie service centers , Airtel Partners, Direct Sales teams to mention.

• Developing action plans including route and call plans aimed at achieving set targets in consultation with the Manager. • Monitoring competitor activity within the region and reporting recommendations for action. • Building and maintaining a data base of potential customers (Wholesale & Bulk) • Cross selling and up selling services to the existing customer base. • Providing after- sales customer care, receiving queries and complaints and address. • Generating monthly, quarterly and weekly reports on the acquisition of new SME customers.

• Activated new corporate customers onto the Airtel network (Postpaid and corporate prepaid). • Ensured all customers were properly configured in their user groups (CUG’s) and on the right plans. • Performed customer info data entry and subscriber administration on billing systems according to company procedures. • Prepared daily and monthly reports on transactions carried out. • Carried out customer relationship management and account reconcilations.

•Achieved 85% revenue and sales target on account acquisition. • Prospected, identified and recruited subscribers/accounts. • Serviced existing clients and ensured customer satisfaction, maximized usage and promoted retention. • Grew the average revenue per customer which in turn grew the customer base. • Submitted regular sales and revenue reports to the Sales manager.