Umangkumar Shah

• Delivering continuous improvements in overall store sales and KPI performance. • Hit and exceeded sales goals by selling 420 Snowplus disposables in a month with a target of 372. • Increased the company’s revenue growth which was $1600 per day in mid-2021 to $2500 by December 2021. • Maintaining efficient store inventory levels through communication of store/market needs, accurate and thorough shipping/receiving practices and ensuring staff POS functions are trained and delivered with accuracy. • Achieved rewards for making the highest sales of Vuse products for the month of May 2022 • Assisting corporate marketing team collaborates to increase brand and location recognition while making sure in-store merchandising is carried out according to plan. The management of employee commitment and coaching results in higher revenues and more promotions. • Recommend products based on individual needs and inform customers about product features. • Educate new and returning customers on how to use and maintain vaping devices, including displaying the device, tasting it, and sharing personal vaping experiences. • Multitask to handle numerous customers at once while maintaining a high level of customer service • Respond to client queries and concerns in person and over the phone. • Perform inventory controls and maintain high-quality standards.

• Oversaw all aspects of the restaurant's front and back-of-house operations. • Ensured client satisfaction by promoting great service, and handling consumer complaints professionally and politely. • Maintained a high level of quality control over all of the food that was served. • Analyzed customer input and employee assessments to improve customer experience. • Planned ahead for future inventory and purchases of commodities, kitchen supplies, and cleaning materials, and placed orders accordingly.

• Sold over 502 BMO MasterCard within 3 months. • Trained and coached retail sales specialists. • Exceeded daily targets by selling 26 BMO Mastercard in a day while the target was 8 cards per day. • Approached and engaged with customers and provided direct sales of BMO Mastercard. • Assisted customers apply and submitting their applications for the client's Mastercard • Found creative approaches to engage customers and shared the benefits of the product • Built and maintained positive working relationships with store employees • Engaged customers in discussing the different features and benefits of using the client’s credit card. • Captured each customer’s interest in order to increase awareness and direct sales for the products and services.

I am currently pursuing Marketing Management - Digital Media at George Brown College in Toronto, where I am building strong, hands-on skills in digital marketing, brand strategy, paid media, content marketing, and data-driven decision-making. With a background in sales and customer-facing roles, I have always been driven by targets, performance, and results. This program allows me to combine that results-oriented mindset with creative and analytical marketing strategies to better understand how brands grow, engage audiences, and create meaningful impact in a digital-first world. I chose this program to sharpen my practical knowledge of modern marketing tools, understand consumer behavior across digital platforms, and develop strategies that align creativity with measurable business outcomes. Always open to learning, collaboration, and opportunities that challenge me to grow professionally.