Ulvi Vallimäe

I am a Transformation & Change Leader with over 20 years of experience driving organizational growth, cultural transformation, and people development across Estonia and the Baltics. My passion is leading change through people – building environments where specialists are trusted, teams thrive, and organizations achieve sustainable results. Throughout my career, I have scaled organizations from 70 to 230 employees, led international subsidiaries, and managed complex change initiatives – from restructuring and digitalization to implementing AI-based automation. My leadership has always been rooted in customer experience, people empowerment, and values-driven culture. Key strengths and experiences include: Change & Transformation: leading growth, restructuring, and crisis management, including rapid shift to remote work for 200+ employees during COVID. HR & People Leadership: designing recruitment, onboarding, training, and performance management systems; developing leaders; building values-driven cultures. Business Development & Customer Success: long-term partnerships with 60+ clients, including state-owned enterprises (Eesti Energia, Omniva, Elron), achieving 90%+ client satisfaction and retention. Regulatory & Compliance: responsible for GDPR contracts and compliance across multiple markets; experience in public tenders and working with government-owned organizations. Innovation & Digitalization: led automation projects, including an AI-based callbot and call quality evaluation system, reducing manual workload by 30%. Cross-Border Management: established and managed a subsidiary in Latvia, leading multicultural teams and collaborating across Estonia, Latvia, Lithuania, Finland, and Sweden. I believe a leader’s role is not to be the smartest person in the room but to bring together strong specialists, empower them, and create an environment where they are proud of their work and give their best. Now, I am looking to apply my experience and vision in roles where I can make a real impact – whether in the public sector, contributing to society through transformation and innovation, or in the private sector, driving growth, customer experience, and organizational excellence.