Ulf Viney

As CTO, I lead a global organization of more than 1,000 professionals across Engineering, Product Security, Cloud Operations, SRE, DevOps, and Customer Support. I am responsible for driving technology strategy, product delivery, operational excellence, platform reliability, and security while enabling innovation, scale, and exceptional customer outcomes.

I lead the Global Engineering, Customer Support, Cloud Operations, Site Reliability, Product Security and Product IT teams at Precisely. Our teams support Cloud Native SaaS Products, Managed Service Products, Single Tenant SaaS Solutions as well as On-Prem products running on distributed compute systems, Mainframe and IBMi.

As the Head of Engineering, I lead the architecture, development, testing, and operations for our Data Integrity Suite SaaS Platform as well as our on-premise software products. Precisely has a global R&D team with members located in the US, Canada, Europe, and India. Our team of over 600 engineers and architects, supporting both modern Cloud/SaaS technology stacks and legacy systems, including mainframe development. Under my leadership, the team supports more than $900 million in annual revenue.

Owner: Viney Ranch

I led the engineering and operational efforts for Qlik's SaaS product, known as Qlik Cloud Services (QCS). In addition to this role, I worked with my teams to support all backend digital purchase services for Qlik's SaaS business, as well as Mobile and Alerting development. This was an incredibly fast-growing business for Qlik, with over 600 new product trials initiated each day and a digital purchase service available to Qlik's customers 24/7, 365 days a year. My team was global, with a concentration of resources in Ottawa, Canada; Lund, Sweden; and Bangalore, India.

I led the Platform Engineering teams at RMS. In addition to supporting and leading the team in delivering RMS's existing enterprise on-premise products to the market, I spearheaded the architecture and implementation of the RMS(one) Platform. RMS(one) is a SaaS Big Data Analytics platform specifically designed to handle the immense volumes of data generated by catastrophe models (such as earthquakes, windstorms, hurricanes, floods, cyber threats, terrorism, etc.). We utilized Spark for distributed computing and cloud-native services for our data architecture. The platform supports our new High Definition, simulation-based models as well as our existing model execution engines, enabling us to manage hundreds of models and their versions. We deliver analytics capabilities on the data generated by these model runs, allowing our customers to build their own risk assessments for their portfolios.

Led a cross-functional, cross-product team to build a company-wide Quality Management program. Established best practices for quality across all product lines to ensure excellent releases that had passed through a multitude of validations, tests, and goals. Served on the company’s Patent Council, reviewing all new applications. Notable Achievements: • Created customized mechanisms for product teams, enabling them to plan for quality in product development, then measure against that plan to determine the product’s release eligibility. Once the product was released, utilized the analytics to drive customer initiated quality metrics. • Drove improved CSAT scores by 20+% across all product lines, giving BMI their highest ever customer satisfaction and net promoter scores on releases and services. • Improved growth in renewal rates and new booking revenue across all product lines. • Built an Application Security team and a Threat Response program to manage security vulnerabilities in BMC products from both internal and external sources. Included common tooling, penetrations testing, and security defect tracking. • Led the Performance and Scale Lab for the full product line. • Developed a product team to build a common integration platform for BMC products to deliver integrated product solutions using MuleSoft and internal and public BMC APIs. This SaaS data analytics service allows customers to monitor and review key metrics on the integrations they created between their IT service management applications. • Built an Analytics and Scoring Dashboard to make key measurements of the customer experience visible to all of the R & D and Services teams. Generated quality scores at the time of each product’s release, which were then cross-checked with results from Customer Experience Scorecards to create post-release metrics of end-user satisfaction.

Development Lead, In-Market Component Development Teams Quality Lead, Cognos BI product Release Lead, Cognos BI product

Lead, Security Competency Team Lead, Quality Systems and Tooling Lead, Performance Lab BI Lead, Automation Tooling

Lead, Application Security Team Lead, BI Automation Tooling Lead, System Testing Lead, Performance Lab

Technical Lead, Cognos Application Firewall Technical Lead, Security Competency Team BI Core, QC Lead

Pre-Sales Post-Sales Release Management Security Architect Systems Administration (Unix/Windows/Linux)

3rd Level Support Analyst Network Engineer