ursula garcia-mayes

senior registrar services associate

Country

united states

City

washington

Industry

higher education

Skill

training, leadership, public speaking, recruiting, event planning, customer service, management, interviews, team building, time management, admissions, event management, nonprofits, human resources, microsoft office, budgets, program management, leadership development, staff development, research, higher education, coaching, policy, administrative assistants, employee relations, sales, community outreach, fundraising, strategic planning, access, social networking, student recruiting, college recruiting, office management, project planning, powerpoint, team leadership, government, microsoft word, process improvement, outlook, employee training, teamwork, process scheduler, data entry, customer satisfaction, project management, change management, social media, organizational development

Experience

senior registrar services associate

strayer university

2016-12 - Present · 9 yrs 10 mos

admissions officer and education outreach

strayer university

2014-5 - 2016-12 · 2 yrs 8 mos

director of admissions and housing representative

aviation institute of maintenance

2012-6 - 2014-2 · 1 yr 9 mos

guest services and training coordinator

ruby tuesday

2009-3 - 2012-8 · 3 yrs 6 mos

* In Guest Services, I ensured QA in front of house and back of house * maintained above average tip percentage (+21%) by providing quality customer service. As a Training Coordinator, I assessed training needs through interviews and/or consultation with managers or other coordinators * designed, planned, organized and directed orientation and training for employees * maintained training procedure manuals and guides and course materials such as handouts and visuals * monitored, evaluated, or recorded training activities for program effectiveness * offered specific training programs to help workers maintain or improve job skills.

executive assistant

indepependent contractor

2005-4 - 2008-11 · 3 yrs 8 mos

executive assistant

independent contractor

2002-1 - 2005-1 · 3 yrs 1 mo

Education

capella university

leadership

2019-1 - 2021-1 · 2 yrs 1 mo

jack welch management institute

human resources management

2018-1 - 2019-1 · 1 yr 1 mo

strayer university

leadership

2015-1 - 2017-1 · 2 yrs 1 mo

jack welch management institute

leadership

2014-1 - 2015-1 · 1 yr 1 mo

strayer university

business administration

2007-1 - 2012-1 · 5 yrs 1 mo

strayer university

business administration

2004-1 - 2007-1 · 3 yrs 1 mo