Uel Readioff

Regional Director for Atlas FM's North West region, leading a large and complex facilities management and soft services portfolio across multiple client contracts and sites. Responsible for operational performance, client relationships, commercial delivery, and people leadership across the region. Accountable directly to the Managing Director.

Built and led the soft services division across seven Emirates. £35M integrated portfolio, 2,000+ staff, full P&L accountability. - 100% contract renewal across all accounts in a competitive Gulf market - Grew single-service contract to nine integrated service lines, adding AED 50M (£11M) in organic revenue - Introduced robotics and AI-led digital auditing across 25 sites, delivering 20% productivity gains and AED 10.5M (£2.3M) in verified savings - 8-10% EBIT growth year-on-year thro-gh tight P&L discipline - Trained and certified 340 staff under BICSc and ISSA CIMS frameworks; promoted 18 supervisors into management roles within 18 months - Reduced Scope 3 emissions by 20%; cut chemical spend by 30% through TERSANO deployment Made redundant December 2025 following a board-level post-acquisition restructure. Structural decision, unrelated to performance.

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗮𝗻𝗱 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗟𝗲𝗮𝗱 - 𝗦𝗼𝗳𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 Ten years of progressive leadership at one of Europe's largest TFM providers. Joined as Account Manager; finished as Head of Cleaning & Soft Services with £25M P&L across 500+ UK and European sites, 1,200 staff, seven countries. - No major account lost across a ten-year tenure - Secured £4.2M in contract renewals and service expansions - Promoted 25 supervisors into management roles; cut external recruitment costs by 30% - Established BICSc-accredited training centres across the UK estate; certified 400+ staff to BICSc LTP | ISSA CIMS standards - Chemical use reduced by 95%; water consumption cut by 2.5 million litres - Delivered complex PFI and PPP contracts within NHS and government estate requirements - 98% compliance across BICSC, ISSA, ISO 9001, ISO 14001, ISO 45001 throughout tenure

For over 16 years, I’ve volunteered with Young Enterprise, helping secondary school students prepare for the world of work. What I’ve seen firsthand is powerful; a little time, guidance, and encouragement can transform confidence, clarify direction, and unlock real capability. 𝗠𝘆 𝗳𝗼𝗰𝘂𝘀 𝗶𝘀 𝘀𝗶𝗺𝗽𝗹𝗲: equip the next generation with the mindset, skills, and resilience they need to thrive. 𝗩𝗼𝗹𝘂𝗻𝘁𝗲𝗲𝗿 𝗪𝗼𝗿𝗸 𝗮𝗻𝗱 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴: I coach students in teamwork, critical thinking, time management, and professional behaviour the essential foundations for any career. I challenge them to take responsibility, solve problems, and act with confidence in practical scenarios. 𝗠𝗼𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I create an environment where students feel seen, heard, and encouraged. By helping them recognise their strengths and apply them, I see shy or uncertain students grow into self-assured, capable individuals. 𝗦𝗸𝗶𝗹𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Beyond soft skills, I guide students in developing practical, employable skills such as punctuality, communication, planning, and problem-solving. 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 & 𝗖𝗮𝗿𝗲𝗲𝗿 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀: I help students understand how work environments function, the importance of professionalism, and the value of personal accountability. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻: My long-standing commitment has earned recognition through Employer of the Year awards and community partnership acknowledgements. Yet the real reward is seeing students flourish, gaining independence, and seizing opportunities with confidence. 𝗧𝗵𝗶𝘀 𝘄𝗼𝗿𝗸 𝗶𝘀 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘃𝗼𝗹𝘂𝗻𝘁𝗲𝗲𝗿𝗶𝗻𝗴 it is an investment in people, potential, and the future. It fuels my belief that early guidance matters and that purposeful mentorship can shape not just careers, but mindsets, ambition, and life skills. Supporting the next generation is real, impactful, and long-lasting.

𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗟𝗲𝗮𝗱𝗲𝗿 - 𝗨𝗞 𝗥𝗲𝘁𝗮𝗶𝗹 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 Trusted to deliver excellence across major UK retail facilities contracts for brands including Primark, Matalan, Next, GAP, H&M, and the MOD. I manage diverse client portfolios by building strong relationships, driving operational performance, and consistently exceeding expectations. 𝗖𝗹𝗶𝗲𝗻𝘁-𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Engage stakeholders from store teams to head office, listening to priorities and translating them into practical, high-standard solutions that maintain trust and loyalty. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Oversee cleaning, security, waste, catering, washrooms, and pest control with no shortcuts. Collaborate daily with operations teams to ensure seamless delivery and consistent service standards. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗶𝗻𝗴: Use frontline feedback to identify issues, implement improvements, and optimise operational practices across multi-site portfolios. 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗧𝗲𝗮𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Build accountable, high-performing teams through coaching, mentoring, and BICSc-aligned training. Promote a culture of reliability, professionalism, and pride in service delivery. 𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Known for decisive, straightforward leadership that ensures client satisfaction, strengthens relationships, and drives retention across high-profile retail contracts.

𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 - 𝗥𝗲𝘁𝗮𝗶𝗹, 𝗣𝘂𝗯𝗹𝗶𝗰 & 𝗨𝘁𝗶𝗹𝗶𝘁𝘆 𝗦𝗲𝗰𝘁𝗼𝗿𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗺𝗮𝗷𝗼𝗿 𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗿𝗲𝘁𝗮𝗶𝗹, 𝗽𝘂𝗯𝗹𝗶𝗰, 𝗮𝗻𝗱 𝘂𝘁𝗶𝗹𝗶𝘁𝘆 𝘀𝗲𝗰𝘁𝗼𝗿𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗗𝗶𝘅𝗼𝗻𝘀 𝗥𝗲𝘁𝗮𝗶𝗹, 𝗪𝗵𝗶𝘁𝗯𝗿𝗲𝗮𝗱, 𝗕𝗦𝗦, 𝗣𝗧𝗦, 𝗧𝗿𝗮𝘃𝗶𝘀 𝗣𝗲𝗿𝗸𝗶𝗻𝘀, 𝗪𝗶𝗰𝗸𝗲𝘀, 𝗡𝗛𝗦, 𝗮𝗻𝗱 𝗪𝗲𝗹𝘀𝗵 𝗪𝗮𝘁𝗲𝗿. Focused on building client trust, enhancing service delivery, and maintaining consistently strong contract performance. 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Maintained trust and loyalty through clear, honest communication, proactive follow-up, and a focus on client priorities. 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁: Directed multi-service portfolios including cleaning, catering, pest control, waste, security, landscaping, and hygiene supplies, ensuring operational consistency and compliance. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽: Took full responsibility for service standards, audit results, and client feedback, continuously driving improvements to exceed expectations. 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗶𝗻𝗴 & 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Delivered practical, simple solutions to prevent issues, improve satisfaction, and maintain high standards across multiple sites. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Worked closely with site teams to ensure seamless service delivery, embed best practices, and foster accountability and pride in performance. 𝗦𝗸𝗶𝗹𝗹𝘀: Client Relationship Management · Contract Oversight · Service Quality · Operational Excellence · Team Leadership · Problem Solving · Multi-Site Management · Hygiene & Facilities Services · Audit & Compliance · Service Improvement · Customer Satisfaction · Coaching & Mentoring · Retail & Public Sector FM · Process Optimisation · Sustainability

𝗙𝗼𝘂𝗻𝗱𝗲𝗿 – 𝗙𝗶𝗿𝘀𝘁 𝗔𝗶𝗱, 𝗝𝗮𝗻𝗶𝘁𝗼𝗿𝗶𝗮𝗹 & 𝗛𝗲𝗮𝗹𝘁𝗵 & 𝗦𝗮𝗳𝗲𝘁𝘆 𝗦𝘂𝗽𝗽𝗹𝗶𝗲𝘀 Founded and managed a business delivering essential First Aid, janitorial, and Health & Safety supplies to a diverse customer base, including schools, healthcare providers, hospitality, and emergency services. Focused on building strong client relationships, ensuring service excellence, and driving sustainable business growth. 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀: Developed and organised accounts across multiple sectors, providing tailored solutions that met client needs and built long-term trust. 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿: Ensured compliance as a registered provider for regional business services, maintaining professional standards and credibility across all engagements. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗚𝗿𝗼𝘄𝘁𝗵 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Identified and captured new business opportunities, optimised operations, and delivered consistent service quality to retain and expand the customer base. 𝗠𝗲𝗻𝘁𝗼𝗿𝗶𝗻𝗴 & 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Coached new startups and middle management, sharing operational expertise and supporting growth, efficiency, and professional development. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Oversaw daily business operations, including supply chain, customer service, and compliance, ensuring high standards and reliability. 𝗦𝗸𝗶𝗹𝗹𝘀: Business Planning · Training & Development · New Business Development · Account Management · Customer Satisfaction · CRM · Leadership Development · Operational Oversight · Sales Strategy · Resource Management · Compliance Management · Mentoring & Coaching · Project Management · Networking · Customer Retention · Financial Acumen · Service Delivery Excellence

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 - 𝗠𝘂𝗹𝘁𝗶-𝗦𝘁𝗼𝗿𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗰𝗿𝗼𝘀𝘀 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝘀𝘁𝗼𝗿𝗲 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗯𝘆 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀, 𝗲𝗻𝗴𝗮𝗴𝗶𝗻𝗴 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. Focused on ensuring every customer interaction reinforced trust, loyalty, and brand value. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Ensured consistent, high-quality service at every touchpoint, proactively addressing customer needs and enhancing satisfaction. 𝗧𝗲𝗮𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 & 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴: Built and led high-performing store teams, delivering face-to-face training, developing skills, and fostering a culture of accountability and pride. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Oversaw daily store operations, optimising processes, resolving challenges quickly, and maintaining consistent service standards. 𝗖𝗹𝗶𝗲𝗻𝘁 & 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗙𝗼𝗰𝘂𝘀: Leveraged commercial awareness to support business growth, improve customer retention, and identify new opportunities. 𝗖𝗵𝗮𝗻𝗴𝗲 & 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Guided teams through operational changes and improvement initiatives while maintaining morale, efficiency, and customer-focused delivery. 𝗦𝗸𝗶𝗹𝗹𝘀: Commercial Awareness · Customer Satisfaction · Team Leadership · CRM · Training & Development · Customer Retention · Operational Management · Retail Management · Contract Oversight · Communication · Problem-Solving · Skill Development · Leadership Coaching · Change Programmes · Networking · Financial Acumen · Service Excellence

𝗦𝗲𝗻𝗶𝗼𝗿 𝗟𝗲𝗮𝗱𝗲𝗿 - 𝗕𝗼𝗮𝗿𝗱-𝗟𝗲𝘃𝗲𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗔𝗰𝗿𝗼𝘀𝘀 𝗘𝘂𝗿𝗼𝗽𝗲𝗮𝗻 𝗮𝗻𝗱 𝗟𝗼𝗰𝗮𝗹 𝗦𝗲𝗰𝘁𝗼𝗿𝘀 Senior executive with extensive Board-level experience, delivering strategic growth, operational excellence, and strong commercial results. Skilled in financial planning, project management, and negotiation, with a proven track record of expanding operations and maximising performance. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 & 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Owned P&L responsibilities, reporting directly to the Board. Drove operational efficiency, cost optimisation, and sustainable growth across multiple sectors. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗚𝗿𝗼𝘄𝘁𝗵 & 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Identified and developed new opportunities, expanded retail and operational footprints, and implemented strategies to increase performance and market presence. 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 & 𝗦𝘂𝗽𝗽𝗹𝗶𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Collaborated with international suppliers, freight forwarders, and senior stakeholders to secure high-value agreements, improve delivery standards, and strengthen partnerships. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 & 𝗖𝗵𝗮𝗻𝗴𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Directed complex projects and change initiatives, ensuring consistent delivery, team engagement, and alignment with strategic objectives. 𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱: Recognised for loyalty, career progression, decisive leadership, and strong negotiation skills that consistently deliver results. 𝗦𝗸𝗶𝗹𝗹𝘀: Business Planning · Commercial Awareness · Strategic Growth · Account Management · Financial Planning · Project Management · Team Leadership · Operational Excellence · Change Programmes · Stakeholder Engagement · Negotiation · Retail & Multi-Sector Experience · Customer Retention · Leadership Development · Budget Oversight · Networking · Business Strategy

𝗚𝗲𝗹𝗲𝗿𝘁 𝗶𝘀 𝗮 𝗿𝗲𝗻𝗼𝘄𝗻𝗲𝗱 𝗰𝗮𝗺𝗽𝗶𝗻𝗴 𝗯𝗿𝗮𝗻𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗼𝘂𝘁𝗱𝗼𝗼𝗿 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆, having sold over 100 million products worldwide in its 38 years of business. The company supplies quality, value-for-money camping equipment and accessories to outdoor enthusiasts, with a turnover of £30m and over 150 employees. 𝗜 𝗽𝗹𝗮𝘆𝗲𝗱 𝗮 𝗸𝗲𝘆 𝗿𝗼𝗹𝗲 𝗶𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗚𝗲𝗹𝗲𝗿𝘁'𝘀 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗺𝗼𝗱𝗲𝗹 𝗳𝗿𝗼𝗺 𝘄𝗵𝗼𝗹𝗲𝘀𝗮𝗹𝗲 𝘁𝗼 𝗮 𝗰𝗼𝗺𝗯𝗶𝗻𝗲𝗱 𝘄𝗵𝗼𝗹𝗲𝘀𝗮𝗹𝗲 𝗮𝗻𝗱 𝗿𝗲𝘁𝗮𝗶𝗹 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻. I set up and managed retail units, trained and developed teams, sourced products, and expanded the product range. My efforts contributed to significant growth and development in trade.