Udit Prakash Jaiswal

Business Assurance Analyst @ BT Group

About

I’m a Business Assurance professional with nearly 13 years of experience across telecom, IT services, and revenue assurance – primarily within BT Group, where I’ve spent over 9.5 years driving financial accuracy, recovery improvements, and process excellence. My core work revolves around strengthening controls, validating complex billing scenarios, identifying leakage, and ensuring customers are billed right the first time. Over the years, I’ve consistently delivered the highest recoveries in my function, contributed to major exception-to-happy-path migrations, and supported automation initiatives that reduce manual effort and operational risk. I enjoy understanding processes deeply, spotting gaps others often miss, and converting them into actionable improvements. Whether it’s cleaning up data, refining controls, building SOPs, or collaborating with cross-functional teams, I focus on solving problems with clarity and structure. I’m also exploring opportunities to apply my skills beyond traditional operations – especially in areas like finance, process automation, and data-driven decision-making. If you work in telecom, assurance, billing, automation, or process transformation, I’m always open to connect and exchange ideas.

Country

India

City

Gurgaon

Industry

Telecommunications

Skill

Project Management, Data Analysis, Risk Management, Revenue Analysis, High Level Of Accuracy, exception handling, Analytical Skills, Technical Support, Customer Experience, Critical Thinking, Customer Relationship Management (CRM), Soft Skills, C++, C, HTML, JavaScript, Microsoft Office, Windows, Microsoft Excel, PowerPoint

Experience

Business Assurance Analyst

BT Group

2023-7 - Present · 3 yrs 3 mos

Gurugram, Haryana, India

Conduct revenue assurance checks across BT Consumer products to identify leakages, billing errors, and missed charges. Lead high-value recovery initiatives, consistently delivering top recoveries within the team. Validate customer invoices, reconcile data across systems, and ensure compliance with billing policies. Build, update, and standardise SOPs for multiple processes across enterprise and consumer verticals. Support automation efforts by identifying manual pain points and proposing workflow improvements

Subject Matter Expert

BT Group

2016-1 - 2023-6 · 7 yrs 6 mos

Gurgaon, Haryana, India

Served as a Subject Matter Expert for BT Consumer operations, supporting service, billing, and customer-handling workflows Assisted frontline and back-office teams with process clarifications, case handling guidance, and policy interpretation Conducted root-level checks on complex customer issues and coordinated with relevant teams for resolution. Supported quality improvement by identifying recurring errors, providing feedback, and recommending process corrections. Delivered coaching and refresher sessions to agents to improve accuracy, compliance, and customer experience. Collaborated with team leaders and managers to streamline workflows, reduce repeat contacts, and enhance operational efficiency

Performance Improvement Coach

HCLTech

2012-11 - 2016-1 · 3 yrs 3 mos

Noida, Uttar Pradesh, India

Started working as a technical support agent for an outsourcing project of British Telecom, got promoted to Performance Improvement Coach equivalent to supervisor and managed team performance as well by doing regular audits and providing feedbacks