Udaya Kiran G

▪ Led 24/7 global application support for 3+ mission‐critical investment banking platforms, ensuring stability across on-prem and cloud‐native (Azure, GCP) environments, with strong focus on service reliability and business continuity. ▪ Delivered continuous service improvement initiatives aligned with ITIL, embedding an innovation mindset in operational processes. ▪ Validated and approved SOPs and standard changes (Jupyter notebooks, data feeds, storage access), ensuring process standardization, compliance, and risk control. ▪ Applied design thinking approach to improve operational workflows and reduce incident recurrence by identifying root causes and user‐impact patterns. ▪ Managed ~20 FTE across India and Poland, reduced MTTR by 25–30%, and delivered ITIL-aligned service governance, SRE observability, and DR/BCP strategies. ▪ Drove alert-to-ticket automation (BigPanda + ServiceNow) and enhanced end-to-end monitoring across trading, risk, collateral, reconciliation, and market data systems for 50+ global stakeholders.

▪ Led Agile delivery for 3 cross-functional teams (~18 FTE) managing 2 interrelated investments Banking systems (Cash & Collateral, Order Management) in Azure cloud environments. ▪ Improved sprint predictability by 15–20% through velocity tracking and backlog optimization. ▪ Managed sprint planning, release governance, and stakeholder communication, delivering executive dashboards and project health reports for senior business and technology leaders.

▪ Daily Application status review with IB Central risk, Exchange-traded derivative and prime brokerage Application support teams. ▪ Review ongoing critical Incidents and Performance issues and handling escalations. ▪ Assessing incidents' impact, managing incident calls, and providing approvals / sending updates to a wider audience through internal communication channels. ▪ Review high business priority issues and business-impacting issues with Development Managers. ▪ Review releases and impact analysis with Development leads, Support team for production deployment. ▪ Discuss with the team on Critical Service levels like MTTR and key measures. ▪ Manage resources, resource movements, and work-related issues. ▪ Review pending problem tickets and follow up with Support and Development teams. ▪ Implement LEAN methods, coordinate with internal LEAN ASM experts and DryIce tools experts for automation to achieve effort and cost benefits. ▪ Review daily performed manual efforts from support teams that are error-prone and have business impact, and get alert scripts implemented by Support / L3 resources. ▪ Review application change implementation status & take call on go / no go decisions and roll back.

▪ Proactively identified incidents by closely monitoring the execution of application AutoSys jobs, Flux jobs, Cron jobs, upstream and downstream feeds, daily application metrics, and database loads and performance. ▪ Reviewed Netcool alerts, GSNow tickets, database alerts, space alerts, network glitches/alerts, dependent application alerts (iProds), and business issues, and resolved them. ▪ Followed the incident escalation matrix and involved L3/Development, database, UNIX, and network teams to investigate issues. ▪ Performed weekly health checks before business hours, conducted post-infrastructure weekend checks, supported change releases, and investigated complex functional issues reported by clients. ▪ Attended weekly production calls with business users and weekly problem management calls, addressed problem tickets, and reported status updates. ▪ Addressed database performance issues by increasing temp DB space, resolving index performance issues, and supporting CPU capacity increases. ▪ Wrote a Cron script for manual data feed verification processes. ▪ Captured metrics on reported database performance issues, investigated them, and shared findings with leads and the team. ▪ Addressed auto trade allocation breaks, swap resets, and posting issues. ▪ Resolved workflow authorization and application login issues. ▪ Reviewed Splunk dashboards to monitor application service status, EOD batch status, and data/message publishing status. ▪ Reviewed ticket classifications, updated management summaries, and provided iProd updates for high-severity incidents. ▪ Addressed trade booking issues and reconciliation breaks between application and ledger systems. ▪ Resolved interest rate and interest amount breaks, as well as tax calculation issues. ▪ Implemented application changes in coordination with the development team. ▪ Addressed client-reported interest report breaks between dependent applications.

▪ Led Agile delivery for 3 cross-functional teams (~18 FTE) managing 2 interrelated Investment Banking systems (Cash & Collateral, Order Management) in Azure cloud environments. ▪ Managed sprint planning, backlog refinement, execution, and cross-system tracking using Jira and Confluence — ensuring alignment with business priorities and delivery timelines. ▪ Improved sprint predictability by 15–20% through velocity tracking, burn-down analysis, and backlog optimization across teams. ▪ Coordinated release management, including change approvals, environment readiness, cutover planning, deployment validation, and post-release stability monitoring. ▪ Delivered project health updates, release dashboards, and executive summaries enabling data-driven decision-making for senior stakeholders. ▪ Partnered with business and product stakeholders to prioritize backlogs, contribute to MVP scope definition, and support roadmap execution aligned with product strategy. ▪ Delivered business value by aligning sprint outcomes with product priorities and measurable business impact across trading and collateral systems. ▪ Engaged business stakeholders to drive prioritization decisions, balancing delivery timelines with strategic objectives. ▪ Optimized resource utilization and delivery efficiency through capacity planning and cost-aware execution.

Led development projects for Thomson Reuters, delivering software solutions and managing project teams in a fast-paced product environment.

▪ Contributed to software development projects, building technical foundations in system design, coding, and project execution.