Uchenna Okonkwo

Business Manager @ TD Africa

About

PROFESSIONAL SUMMARY Accomplished Senior Sales Executive with 15 years of proven success in driving revenue growth, building strategic client relationships, and delivering sales excellence across competitive markets. Skilled in developing and executing sales strategies, managing high-value accounts, and leading cross-functional teams to exceed revenue targets. Recognized for consistently building strong customer relationships, expanding market share, and delivering sustainable business growth across diverse sectors. Brings a proven track record of exceeding sales quotas and driving long-term client partnerships, with a strong passion for leveraging technology and innovative solutions to create value. Experienced Virtual Assistant specializing in customer support, Airbnb management, IT support, real estate assistance, and customer sales representation. With a proven track record of delivering exceptional service across diverse industries, I offer comprehensive support to clients and organizations, ensuring seamless operations and outstanding customer experiences. In my role as a Virtual Assistant, I excel in providing prompt and efficient customer support, addressing inquiries, resolving issues, and maintaining positive client relationships. With a keen eye for detail and excellent communication skills, I handle a wide range of tasks, from managing bookings and handling guest inquiries on Airbnb to troubleshooting IT issues and providing technical support. Furthermore, my background in real estate allows me to offer valuable assistance to clients in property management, listing coordination, and administrative tasks, contributing to successful transactions and client satisfaction. As a proactive and results-driven professional, I thrive in fast-paced environments and am committed to exceeding expectations in every role. With a passion for delivering exceptional service and a diverse skill set encompassing customer support, IT, real estate, and sales, I am well-equipped to provide valuable support and contribute to the success of any organization.

Country

Nigeria

City

Lagos

Industry

Financial Services

Skill

Business Management, Consumer Services, Customer Service, Customer Support, Virtual Assistance, airbnb, realtor

Experience

Business Manager

TD Africa

2023-11 - Present · 2 yrs 11 mos

Lagos State, Nigeria

Drove consistent 15% year-on-year revenue growth, surpassing sales targets and strengthening Lenovo’s market share.  Expanded regional presence by securing new enterprise accounts and building a strong channel partner network.  Closed high-value deals through strategic negotiations, boosting profitability by over 25% and securing customer loyalty.  Trained and enabled sales teams and partners, improving product knowledge and sales performance.  Streamlined business processes to enhance forecasting accuracy by 45% and operational efficiency.

Senior Sales Executive

TD Africa

2023-1 - 2023-11 · 11 mos

Lagos State, Nigeria

Consistently exceeded annual sales targets by driving adoption of computing solutions across diverse sectors.  Cultivated and managed strategic relationships with key clients, securing repeat business and long-term contracts.  Expanded customer base by 150% through proactive prospecting and consultative selling, contributing to double-digit portfolio growth.  Collaborated with vendors and channel partners to deliver tailored technology solutions, strengthening brand visibility and market positioning.

Sales Executive

Cash Sea

2021-2 - 2022-11 · 1 yr 10 mos

Lagos State, Nigeria

Increased customer acquisition by 200% for Cash Sea’s loan products through targeted outreach and relationship management.  Consistently exceeded monthly loan disbursement and repayment targets, contributing to strong portfolio growth.  Educated clients on loan terms, repayment structures, and responsible borrowing, improving customer trust and retention.  Built and maintained a pipeline of individual and SME borrowers, expanding market penetration by 30% and brand recognition.  Collaborated with marketing and product teams to optimize sales campaigns and improve customer onboarding experience.

Sales Executive

Income Express Limited

2020-1 - 2021-8 · 1 yr 8 mos

Rivers, Nigeria

Consistently achieved and surpassed monthly sales and loan disbursement targets, driving revenue growth by 54% for the business.  Onboarded and managed a diverse portfolio of individual and SME clients, expanding the customer base by 300% and improving market reach.  Educated borrowers on loan products, repayment structures, and financial management, strengthening customer trust and retention.  Conducted needs assessments to recommend suitable loan solutions, enhancing customer satisfaction and repeat business.  Collaborated with internal teams to streamline application processes, reducing turnaround time by 25% and improving client experience.

Customer Support Executive

Goodness Medical Centre

2010-1 - 2012-7 · 2 yrs 7 mos

Lagos State, Nigeria

Delivered frontline support to patients by managing inquiries, scheduling appointments, and ensuring smooth clinic operations.  Assisted patients with registration, billing, and medical record management, improving service efficiency and accuracy.  Handled patient complaints and service issues with professionalism, resulting in improved satisfaction and trust.  Collaborated with medical and administrative staff to streamline workflows and enhance patient experience.  Maintained compliance with confidentiality and healthcare service standards, ensuring sensitive data was securely managed.