uchenna korus

Cater to the needs of high profile clients by providing information on their business accounts, as well as suggesting features and benefits to help them better manage their expenses.

Enter data from applications. Answered the telephone and represented the company in a professional and businesslike manner. -Instrument in the creation of mortgage loans and the key liaison between underwriters and customers -Manage a high volume of mortgage loans with responsibility for multitasking to ensure all regulations exceed the national standard -Within 4 months promoted to executive profile business line specializing in customer retention with high net worth clients

Managed five Regional Coordinators with responsibilities for employee sourcing, interviewing. -Was also responsible for all duties as a Regional Coordinator.

Was responsible for managing mystery shopping market research assignments for a variety of clients. -Handled key accountability for recruiting and training independent contractors as mystery shoppers, coordinatng shopping visits, and monitoring shopper performance.

Lead a team of 25 people who manage mystery shopping market research assignments. -Managed day to day office administrative duties such as shift scheduling, vacation requests, and payroll data processing. -Organized internal data systems to produce daily reports to schedule and monitor workloads -Accountable for new employee hiring, and on boarding. -Responsible for employee performance management, developing & delivering performance reviews, coaching, and terminations. -Assisted with a concise training program for new employees involving formal written materials and an “on the job” shadowing process -Improved communication among employees by fostering a positive team culture through employee recognition, motivation, and engagement.