ubong essien

* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Respond to queries either in person or over the phone. * Maintain daily performance of computer systems. * Respond to email messages for customers seeking help. * Ask questions to determine nature of problem. * Walk customer through problem-solving process. * Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic programs to resolve problems. * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Install computer peripherals for users. * Follow up with customers to ensure issue has been resolved. * Gain feedback from customers about computer usage. * Run reports to determine malfunctions that continue to occur.

* I wrote and edited content, created backup files, and updated websites using Dreamweaver. * Selected Contributions: *  Fundamentals of design imaging *  Basic web design *  Animation *  Content management