Tú Lê Ngọc Cẩm
Customer Experience Specialist @ Trustana Logistics
About
I'm Leah — a Time-Critical Logistics Specialist, with extensive experience in handling urgent shipments by air. I’ve successfully managed hundreds of AOG shipments for Bamboo Airways, as well as high-priority Onboard Courier (OBC) Service for major clients SpaceX, LG. Passionate about solving complex logistics under pressure.
Vietnam
Ho Chi Minh City
Logistics & Supply Chain
Creative Problem Solving, Customer Satisfaction, Query Resolution, Customer Service, Software Configuration Management, Contact Centers, Customer Service Representatives, Transportation Operations, Key Account Acquisition & Retention, International Trade, Transaction Coordination, Resolving Issues, Carriage of Goods by Sea, Sales Negotiation, Scientific Research, Competition Economics, Policies & Procedures, Submittals, Import Export, Bookings
Experience
Customer Experience Specialist
Trustana Logistics
Hanoi Capital Region
Customer Service Executive
AT ASIA Co.,Ltd
Import Department
AT ASIA Co.,Ltd
Take charge of 2 sales team with a total number of 14 salesmen selling import service by sea with the odds for winning of 25%. Take charge of Key account of the company - VINFAST: handle both bidding and freehand shipments. Handle at about 4-50 shipments per month. Make quotations, find the solution and give advice to salesman, negotiate with overseas agents and get bookings, handle documentation until close a file: check and revise Bills, submit manifest, issue AN, DN and DO. Transfer information, coordinate and corporate with the relevant parties to process the shipments and solve arising issues.
Administration Employee
Transport Co-operative No.9
Compiled, checked and translated documents into English Dealt with email inquiries
Education
Foreign Trade University
Economics
From a small, introverted girl, I have had one of the greatest times of my life studying and involving in extracurricular activities to develop myself the most at FTU. Honored as 1 of 20 Outstanding students of the class of 58, I found myself ready to challenge more and more. My quote all the time is hard work always pays off.
Tú Lê Ngọc Cẩm's Contact Information
Phone
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