Forest Nguyen

🪨Global Market Expansion: Lead the end-to-end export sales process for premium Vietnamese white marble, successfully penetrating key markets in the European Union, Middle East, and Asia. 🪨Strategic Client Acquisition: Identify and establish long-term partnerships with international stone wholesalers, importers, architects, and large-scale construction developers. 🪨Supply Chain Management: Coordinate closely with quarry operations and logistics teams to ensure seamless delivery, from block selection to final shipment, ensuring strict adherence to international shipping standards (Incoterms 2020). 🪨Technical Consultation: Provide expert advice to clients on stone specifications, including physical properties, finishes (polished, honed, sandblasted), and application suitability for high-end architectural projects. 🪨Contract Negotiation: Manage complex sales negotiations, including pricing structures, payment terms (L/C, T/T), and quality assurance protocols to maximize profit margins and customer satisfaction. 🪨Market Intelligence: Monitor global stone industry trends, competitor pricing, and trade policies to identify emerging opportunities and adjust export strategies accordingly. 🪨Customer Relationship Management (CRM): Maintain a high retention rate by providing dedicated after-sales support and managing claims or technical inquiries with a solution-oriented approach. 🪨Trade Fair Representation: Represent Bao Lai Group at major international trade exhibitions (e.g., Marmomac, Verona Stone Fair, or Xiamen Stone Fair) to showcase product portfolios and build a global networking pipeline.

▪ Conduct comprehensive market research on electrical products including power strips, plugs, sockets, MCB, MCCB, RCCD, LED Lights, etc. to identify business opportunities and industry trends ▪ Found 100-150 leads per month ▪ Develop and maintain strategic relationships with international importers and wholesale traders, negotiating competitive pricing and contract terms to maximize profitability ▪ Prepare detailed quotations, proforma invoices, and sales contracts while ensuring compliance with international trade regulations ▪ Collaborate with the factory to develop production schedules and optimize operational efficiency ▪ Coordinate logistics operations including freight forwarding arrangements and overseas documentation (C/O, B/L, Packing list, Invoice, Customs Declaration, etc.) preparation for international shipments. Working with 2 orders this time ▪ Monitor order fulfillment and delivery timelines, providing regular status updates to stakeholders and resolving any issues proactively

▪ Researching into company products (plywood, LVL and other wood products) ▪ Finding and contacting with product importers/ wholesale traders and negotiate about the price, related terms and conditions ▪ Making quotation, proforma invoice, sales contract ▪ Working with factories to make a manufacturing plan. ▪ Booking forwarders and working with docs staff to prepare related documents ▪ Working with QC teams to test the quality of products ▪ Tracking the orders ▪ Writing SEO content for website, copywriting for social media ▪ Answering the customers' questions related to the products. ▪ Being the member of the FSC board - help the company to achieve FSC certification ▪ Having experience with European, Australian, and Middle East and South Eastern Asian buyers. Help the company to reach Czech market.

• Conducted research on various product branches including Home Improvement Tools, Gardening Tools, and Automotive Tools to enhance product offerings. • Negotiated with suppliers/manufacturers to secure competitive pricing, manufacturing requirements, and packaging solutions. • Managed the purchasing process, tracked orders, and addressed customer inquiries to ensure customer satisfaction.

• Created engaging content about company services to attract potential customers. • Utilized email, phone, and social networks to reach out to potential clients. • Managed customer orders on Chinese e-commerce platforms and negotiated with suppliers. • Successfully generated 100-200mil in monthly income for Panama Logistics Vietnam.

• Managed inventory of 350 item codes at Limited Liability Company QPC Auto-detailing in Thai Nguyen, Vietnam. • Coordinated delivery, receiving, and inventory management to ensure timely supply of needed items. • Negotiated with suppliers to find the best prices, reducing costs and optimizing purchasing documents.