Tzitziki Rodriguez

• Supported daily operations by managing schedules, coordinating tasks, and ensuring timely completion of multiple assignments in a fast-paced environment. • Communicated with clients to confirm service requirements, address requests, and ensure service accuracy and customer satisfaction. • Assisted with quality control by monitoring service standards and compliance with health, safety, and operational procedures. • Demonstrated reliability, attention to detail, and strong organizational skills while supporting workflows.

Led logistics and supply chain operations for one of Mexico’s busiest commercial ports, specializing in ship supply and maritime procurement. Focused on optimizing processes, building supplier relationships, and ensuring compliance with port and customs regulations. 🌐Boosted sales from 0 to $150K USD annually by redesigning sales procedures and tailoring customer offerings for international shipping clients. 🌐 Cut costs by 10% through supplier contract renegotiations, improving profitability and cash flow. 🌐 Built and supervised a 5-member operations team, introducing standardized procurement and delivery workflows. 🌐 Oversaw end-to-end procurement, pricing, and timely delivery of ship provisions for international clients. 🌐 Maintained strategic partnerships with port authorities, customs officials, and agents, ensuring compliance and seamless vessel servicing.

Developed sales across Guadalajara and Bajío regions, applying best practices in international logistics and freight forwarding into Transportation Insurance. 🌐 Grew regional sales pipeline and exceeded annual targets through strategic account management and cross-selling. 🌐 Managed key client relationships, delivering customized logistics solutions that increased retention and renewal rates. 🌐 Led sales strategy development for premium logistics services, including product development and contract renewals. 🌐 Monitored performance and coached team members to achieve budget goals, leveraging CRM tools for pipeline visibility.

Focused on inside sales development, supporting field sales and growing customer base. 🌐Designed value-driven proposals that highlighted competitive advantages versus market rivals. 🌐Qualified new B and C level prospects and transitioned them to business verticals for account development. 🌐Maintained and updated CRM data to track customer buying behavior and sales opportunities. 🌐Coordinated schedules and activities for 5 field sales executives, ensuring alignment with sales goals.

Gained foundational experience in procurement and supplier management for an international automotive company. 📦 Sourced and developed national and international suppliers, expanding vendor base. 📦 Managed purchase orders from suppliers to warehouses and end customers. 📦 Identified cost-saving opportunities through supplier negotiations. 📦 Monitored shipments and logistics performance with suppliers. 📦 Built and maintained a supplier database for long-term procurement use.

Assisted customs operations, compliance, and inspections at one of Mexico’s busiest air cargo hubs. ✅ Reviewed cargo documentation against physical inspections to ensure compliance. ✅ Applied customs classifications, tariff/non-tariff restrictions, and NOM regulations. ✅ Supported fiscalized zone operations, validation processes, and customs law enforcement. ✅ Developed knowledge of Mexican Customs Law and regulations, gaining strong compliance background.

📦 Assisted in receiving, labeling, and storing incoming goods, ensuring accuracy in inventory records. 📦 Supported picking, packing, and preparing customer orders for timely delivery. 📦 Learned to conduct cycle counts and stock checks using warehouse management systems (WMS). 📦 Observed and assisted with loading and unloading shipments, following WorkSafe and safety procedures. 📦 Gained hands-on exposure to warehouse equipment operations (pallet jacks, forklifts under supervision). 📦 Supported supervisors in documenting inbound/outbound shipments and updating records in the system. 📦 Built knowledge of 3PL operations, logistics flows, and supply chain customer requirements.

Completed a trainee program in the invoicing department of a port terminal, supporting billing and documentation processes for vessel calls and cargo handling. Developed a strong foundation in financial administration, port operations, and logistics documentation. 💻 Assisted in preparing and issuing invoices for port services such as stevedoring, storage, and vessel operations. 💻 Supported verification of cargo manifests, delivery receipts, and service orders before billing. 💻 Entered data into the terminal’s billing and ERP systems, ensuring accuracy and compliance with port tariffs. 💻 Learned to reconcile discrepancies between operations reports and customer invoices, supporting error-free transactions. 💻 Assisted in preparing monthly financial and operational reports for management review. 💻 Collaborated with operations and customer service teams to ensure timely communication with shipping lines, freight forwarders, and agents. 💻 Gained practical knowledge of port terminal workflows, customs documentation, and maritime billing processes.

Completed a trainee program in ship agency operations, supporting daily activities related to vessel handling, documentation, and port coordination. Developed a foundation in maritime logistics and customer service. ⚓ Assisted with vessel arrivals and departures, learning to prepare documentation for port authorities, customs, and immigration. ⚓ Supported preparation of cargo manifests, port clearance papers, and bills of lading under supervisor guidance. ⚓ Shadowed senior agents in liaising with ship crews, suppliers, and port service providers to ensure smooth turnaround of vessels. ⚓ Observed and assisted in coordinating provisions, fuel, and spare part deliveries to ships at berth and anchorage. ⚓ Learned to monitor berth availability, port schedules, and operational requirements to support on-time port calls. ⚓ Gained knowledge of maritime regulations, compliance requirements, and international shipping practices.

almacenes, transporte, legislacion aduanal, derecho maritimo