Tytianna T.

Direct daily operations and financial performance of a 301-unit multifamily community, leading an 8-person team, vendor partnerships, occupancy strategy, budgeting, and resident experience initiatives Manage financial reporting including variance reporting, month-end close, accruals, reclasses, AP/AR, and budget performance analysis utilizing Yardi and RealPage Lead vendor coordination and execution of capital improvement projects, partnering with contractors and construction teams to manage timelines, communication, and project execution Prepare and deliver weekly and monthly operational reporting to ownership, providing updates on occupancy, financial performance, leasing trends, and project milestones Led lease-up strategy for motel-to-residential conversion, achieving 50% occupancy within six months through pricing strategy, targeted marketing, and operational execution Develop and execute marketing initiatives to increase engagement and support leasing velocity through digital campaigns and strategic partnerships Selected as a Top 3 Property (2025) based on online reputation and resident satisfaction metrics Provide operational training and leadership support across sister properties to improve consistency and team performance

Drove $40K monthly NOI growth through budget management, occupancy strategy, and revenue optimization Reduced delinquency by $20K month-over-month through collections strategy and process accountability Oversaw operational performance, financial reporting, vendor coordination, and day-to-day property management Recruited, trained, and developed onsite staff while leading ownership reporting and operational performance discussions

Supported lease-up operations, achieving 95% occupancy within six months through leasing execution and occupancy strategy Coordinated with construction teams on unit delivery, pre-walks, punch items, and readiness inspections Assisted in financial reporting, market analysis, rent strategy, and operational execution Supported resident retention and leasing performance through customer service and issue resolution

Successfully managed the community for 3 months in the absence of the Property Manager, working closely with the Regional Manager and ownership group to provide daily and weekly updates through detailed reports and conference calls. Led team meetings and oversaw the onboarding and training of new employees to ensure smooth integration and operational efficiency. Reduced delinquency from 15% to 2% in March 2020 by maintaining consistent resident communication, executing timely follow-ups, and coordinating evictions through Nationwide, resulting in the placement of qualified residents.

Maximized district retention across the SC and GA region by managing the renewal process in the CRM system, negotiating renewal rates, addressing maintenance requests, scheduling warranty repairs, and resolving escalated resident concerns. Served as a liaison between residents and the HOA, facilitating amenity access and assisting in the investigation and resolution of HOA violations. Partnered closely with the District Manager while fulfilling office manager duties, including maintaining inventory and ordering office, marketing, and promotional supplies to support daily operations.

Achieved financial objectives by collecting rents, pursuing delinquent accounts, adhering to budget guidelines, and managing accounts payable, including processing invoices and creating purchase orders. Oversaw the make-ready board and conducted detailed move-in and move-out inspections to assess damages and prepare accurate final account statements. Prepared, analyzed, and evaluated key property reports, including financial statements, variance analyses, occupancy reports, and month-end accounting reports.

Assisted with property sale by conducting due diligence, overseeing walk-throughs of both vacant and occupied units, and completing comprehensive file audits. Supervised a team of five employees, providing leadership and guidance while reporting directly to the Regional Manager. Coordinated vendor scheduling for major capital improvements, including vinyl flooring and appliance replacements, roof repairs, and parking lot resurfacing.

Achieved a 99% occupancy trend through effective leasing strategies and relationship building. Served as the primary point of contact for residents and prospects, delivering exceptional customer service while ensuring compliance with Fair Housing guidelines. Managed and created content for property social media accounts to drive engagement, strengthen online presence, and support marketing initiatives.