tyronne de almeida

senior consultant

About

My previous Sales and Customer Service experience within Telecommunications, Financial Products and Support as well as Retail roles is a real asset when dealing face to face with clients, providing support, analysing requirements and delivering solutions. These Call Centre and Client facing roles have developed and refined my communication, people and problem solving skills and are complemented by extensive training in Service Excellence, Relationship Management, and Negotiation. Working at ANZ Bank Australia, I was very successful in exceeding expectations, building productive relationships with corporate and private clients and was relied upon to train and mentor staff members to motivate and maximise their performances I am a dynamic team player who loves to work behind the screen for video projects and event managements. I am a good listener who understands clients’ needs and am able to respond with a creative solution that reaches the target audience. My passion for creativity and drive to learn the craft enables me to continuously improve performance

Country

australia

City

melbourne

Industry

media production

Skill

video production, photography, event management, singing, html, microsoft office, customer service, windows, research, photoshop, microsoft excel, microsoft word, macintosh applications, adobe creative suite, final cut pro, cubase, project coordination and management, customer segmentation, information architecture, user experience strategy, crm, user experience, banking, business analysis, team leadership

Experience

founder and director and freelance

black focal productions

2011-2 - Present · 15 yrs 8 mos

senior consultant

level 1 and 2 computer technician - casual

aca academy of computing and accounting sri lanka

2005-4 - 2005-10 · 7 mos

* Troubleshooting and resolving computer hardware /Software problems for diverse clients. * Install software and perform general maintenance for clients; assist students and department heads and staffs in determining hardware and software requirements and making purchases. * Recovered numerous lost files of critical information due to viruses and damaged hard drives. * Purchase / Installation / Maintenance: Motherboards, CPUs, Memory, CD Rom Writers, DVD * Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser Printers, Scanners, Desk Jet * Printers, Power Switches

manager

mcdonald's corporation

2007-9 - 2009-11 · 2 yrs 3 mos

* Working 4 shifts per week (8 hours each), my main responsibility is to provide excellence in customer service while taking and servicing orders * Front Counter and Drive Thru service * Undertake regular training on * o Food hygiene & handling * Cash balance * o Customer Service * o OH&S * Train new staff members * Resolve customer issues and complaints * Perform daily stock takes and general maintenance of the areas * Take on extra responsibilities when staff members or the store manager is away

team member

officeworks

2009-11 - 2010-11 · 1 yr 1 mo

Trainer / Technology / Print and copy / Kodak photo prints.

personal banking advisor

hsbc

2005-10 - 2007-8 · 1 yr 11 mos

level 1 and 2 it support customer service officer

dialog axiata plc

2004-5 - 2005-4 · 1 yr

tele marketing and it executive

brumby's international

2005-5 - 2005-7 · 3 mos

* Brumby’s International was the Business Processing Outsourcing division for the UK Investment company Nexus. * Reporting to the Team Leader, I provided Customer Support and Telemarketing services, IT and Data support, Outbound, to Nexus European Customers in Sweden, Switzerland, Germany, UK and Italy. * Following the Nexus company script I promoted Nexus products on a cold calling basis. * Verified and entered customer details matching them to the appropriate portfolios * This information was verified and the opportunities were then followed up by the senior sales team * Targets were based on 15 verification per day which was achieved on a regular basis

blended consultant - technology and operations

amp

2014-8 - Present · 12 yrs 2 mos

* Duties include managing the delivery of the wealth Management services to the client and advisers. Administration services and maintaining regular communication with the clients, and working in consultation with the client’s other advisors. Extensive communication with clients and their advisors. * All functions of superannuation and pension fund administration: Contribution- input, checking and reconciliation of allocated and unallocated funds. Investigation and allocation of funds or refunds. Rollover inputs and confirmation. * Work for platform analyst team - testing and analysing new systems and new products. * Process benefit Payments, redemptions, deposits and transfer of funds. * Clients and advisers services verbal and written. * Investments and switches and updating daily unit prices * Calculation of Monthly fees and premiums * Invest and update term deposits.