tyrone slegers

* Supporting the Web Manager and Digital Marketing team with their day-to-day work * Monitoring and optimizing online campaigns * Set up, implementation and management of online related projects * Assisting with social media outreach * Collaborating with Web Manager to reach digital goals * Improving customer journey * Achieving topside sales goals, conversion goals and usability performance targets * Increasing traffic and ultimately growing online sales

* Process optimization * Training and supervision of Customer Service Representatives * Solve major customer problems/queries * Provide customer care in order to enhance worldwide customer satisfaction * Offer personalized customer support through digital channels * Follow social media and digital communication trends * Ensure all customers’ concerns and inquiries are dealt with in an appropriate and in a timely manner * Share information in database and inform team members and other relevant parties * Evaluate and make proactive suggestions to improve the customer experience

Within the board position of Public Relations Director I manage both the recruitment committee and the editorial committee, which comprises 8 students in total. Furthermore, as such, I am head responsible for the image improvement of the Giving Back Students Community. My overarching tasks are on a strategic level, whereas my general duties consist of giving approvals, aligning implementation with strategy and directing the monthly committee meetings.

Providing non-binding strategic advice to the board.

As innovator at Battle of Concepts I offer companies advice in a contest-setting on real-life challenges in various industries of the economy.

A temporary project, performing a stakeholder analysis for the Innovation Team, interviewing different stakeholders across the country and subsequently offering best practice proposals based on the results from the stakeholders analysis.

The Innovation Team consists of 7 people who do desk research, data analysis and article writing on Innovation. My job is to add input and coordinate projects on Innovation within PwC. Also, I do the adjusting of the online content on the Innovation Team and I am to keep the website up-to-date.

Iron & Stitch is a clothing accessories label based in Amsterdam, The Netherlands. The label launched in October 2015 by best friend business-psychology duo Tyrone Slegers and Manolo Willems, who set out to break the rules of fast fashion.

Interacting with customers to provide them with information to address inquiries regarding products and services. In addition, dealing with and helping resolve any customer complaints.

The students community organizes many activities, study trips, and (athletic-) events which are aimed towards preparing students for the knowledge, skills and understanding they should be equipped with in order to have a successful career in business or the government. In addition, the membership provides the opportunity to be coached on your studies by a professional. This coach is active at one of the partners/main sponsors of Giving Back.

* Provide customer care in order to enhance worldwide customer satisfaction * Offer personalized customer support through digital channels * Follow up and monitor live social media dialogues * Follow social media and digital communication trends * Ensure all customers’ concerns and enquiries are dealt with in an appropriate and in a timely manner * Share information in database and inform team members and other relevant parties * Evaluate and make proactive suggestions to improve the customer experience