Timothy Youngman

Responsible for leading a team of Learning Solution Architects to conceptualize, design, develop, and deliver compelling learning solutions. Work in close collaboration with clients to uncover requirements, present potential solutions, and oversee development of best-in-class learning programs. Apply design thinking throughout all engagements to uncover new ways to address the needs of Caveo’s clients. Communicate cutting edge organizational strategy and tactics to clients to position them for the future of work. ► Consulted with a multi-cloud data platform company to create a blended learning curriculum for a global sales organization. Focused on developing consultative sales competencies to drive revenue growth in cloud modernization services. ► Advised a quick service restaurant chain on how to establish standards and governance for its implementation of a content management system. ► Established processes and standards for the Solution Architect’s role in Caveo’s pre-sales process, resulting in a win ratio of more than 60%.

Served as the lead designer for client engagements, partnering closely with stakeholders and Caveo team members to develop world-class learning solutions. Consulted with each client to fully understand the unique business goals, challenges, and constraints, and recommended strategies and solutions to address the requirements. Determined the scope and strategy to develop each solution, including the effort, time allocation, and resourcing plan. Worked in collaboration with project managers to monitor and manage the budget for all projects, while adhering to project schedules. Served as the manager of instructional design teams, providing input and feedback throughout all phases of design and development. ► Designed an entirely wordless training solution to onboard employees to new roles in distribution centers. The globally deployed training reduced injury rates by 74% in comparison to traditional training methods. ► Led a team of designers and developers to produce a role-based learning solution for a pharmaceutical company. The program was aligned with a change management strategy to support adoption of new SOPs for pharmacovigilance. ► Developed complete process mapping and documentation for Caveo’s A2® Process, codifying a standard RACI model to ensure alignment throughout all project phases.

Led teams and served as a direct contributor for all engagements. Conducted needs and gap analyses with clients to determine business and learning requirements and developed solutions to address gaps. Managed, motivated, and guided learning and development teams, consisting of internal designers and contracted resources. Managed projects in accordance with established practices, delivering on time, on budget, and with unparalleled quality standards. ► Developed three one-day classroom simulations for the Experienced Tax Managers of a well-known consulting firm. Worked closely with the subject matter experts to understand the technical content, consulted on the course fictions, and designed meaningful activities and tutorials. ► Facilitated a design-thinking workshop with managers and partners of a well-known consulting firm to envision a capstone program for strategists in the human capital consultancy. ► Advised on a role-based curriculum plan on Cloud computing to address the learning requirements of strategists, architects, developers, and engineers.

Defined learning and performance improvement solutions to meet the strategic objectives of clients. Served as a trusted adviser to assess, clarify, and validate ongoing client requirements. Coordinated work of project personnel, including instructional designers, graphic designers, and programmers. Coached, managed, and mentored instructional designers. Consulted with clients on change management and strategy initiatives. Developed and implemented an agile methodology to optimize Caveo’s development approach. ► Developed a global program to train Project Leaders on common processes to execute major capital projects for an oil and gas company. Participants gave the program a score of 4.57 (on a 5-point scale) for perceived value. ► Served as process and procedures lead for implementation of a content management system and reuse strategy at an aerospace company. ► Consulted with a provider of database and analytics-related products and services to develop a new organizational structure for its internal learning department.

Moved company into new markets and designed innovative training, learning, and performance strategies, including microlearning, mobile learning, gaming/simulation, and flipped-classroom solutions. Directly contributed as front-end consultant for all clients, and led design sessions that included mind mapping, wireframing, and prototyping. Selected and directed development teams with required competencies to achieve quality standards and expected ROI. ► Earned perfect 5/5 score on a client satisfaction survey, following development of a game-based, non-linear eLearning solution for a health insurance provider. ► Consulted with a major manufacturer to develop a role-based sales curriculum for its global distributor network with a potential reach of 3,700+ service points. ► Brought full-scale video competency to the Division, developing capabilities to produce scenario-based, instructional, and promotional video offerings.

Created innovative culture that grew sales and revenue, and boosted average profit margins to more than 35%. Established processes, established metrics, defined cost structures, and developed career path for 35 members of the instructional design team. ► Contributed to consistent margin increases, with direct contribution of $3M+ in new, annual custom development business. ► Strategized and led solution development that accomplished an industry-rare 100% completion rate and received average user ratings of 9.5/10 for full-service financial services firm, directing all phases of curriculum supporting its network of independent advisors. ►Developed comprehensive learning solution, recognized by major retail shipping and services company client as the best training the organization ever used. Incorporated unique board game design with interactive simulations and mini games.

Planned and executed performance turnaround of internal instructional design team, improving competitiveness, efficiency, and quality. Developed and grew instructional team from five to 35, while generating consistent increases in new, profitable business opportunities. Managed geographically dispersed instructional design resources, including onsite instructional design teams. ► Partnered with HR in the development of career, performance assessment, and development paths. Defined levels and associated compensation to ensure attraction and retention of top talent that won a Gold Brandon Hall Award and captured multiple high-revenue projects. ► Led competitive charge, resulting in a significant expansion of the corporate base and revenue increase of $2M within a short period of time. Achieved balance to more profitable 50%-50% mix of commercial and government accounts, which led to consistent growth and revenue generation.

Designed online education materials, focusing on the production of interactive simulations to facilitate math and science instruction. Developed complete instructional plan for an online physics course, correlated to state and national standards.

Designed complete customer training program for delivery via webinars. Trained internal team on webinar software. Designed and developed intranet site to support training. Developed software documentation and quick reference cards. Conducted quality assurance and usability testing.

Led the Instructional Design team. Consulted with clients on instructional design to create online distance education. Developed content in conjunction with Subject Matter Experts. Produced graduate level courses for Software Engineering Department.

Completed 70+ hours of coursework in EdD program.