Tylor Hynd

• Led Generwell Software Implementation projects at major upstream Oil and Gas Producers • Manage client relationship as the primary point of contact beyond the implementation process • Conduct requirements gathering sessions with each applicable functional group in the Well Life Cycle. This may include any or all of Geology, Exploitation Engineering, Drilling, Completions, Mineral Land, Surface Land, Regulatory, Production, Facilities/Pipelines Engineering, Abandonment/Reclamation, Service & Maintenance    ◦ Gain a thorough understanding of client processes    ◦ Collaboratively determine bottlenecks to be addressed • Design and implement solutions that are both efficient and maintainable.    ◦ 'Configure first' methodology. Prefer solutions that can be configured in the existing confines of the software.    ◦ 'Customize when needed'. SQL driven custom solutions to ensure client needs are completely met • Train administrators and end users on highly customizable software.    ◦ Delivered training to groups of up to 50 • Design and develop custom reporting to highlight both successes and areas for improvement.    ◦ Reports focused on many areas including scheduling, financial summaries, and workflow efficiency. • Provide ongoing support to clientele    ◦ Implement changes to the deployed Generwell system to meet evolving business requirements    ◦ Work with existing clients to define new value-add implementation projects.    ◦ These additional projects routinely turned into a strong revenue stream for the company

• On-site client support for Generwell Oil and Gas Well Lifecycle Management Software • Worked closely with client employees to identify business needs and translate these into solutions with Generwell • Report Creation • Business and Process Analysis • System Support and Configuration

Process Analysis • Exposure to departments company wide, gaining knowledge of the inner workings of each • Facilitating positive discussion among stakeholders for accurate gap analysis • Delivered process improvements through • Implemented new change management processes with the support of the Business Process group Project Management • Managed two major technology implementations; Skype for Business and SharePoint Online • Worked closely with senior executive team, both directly and through leading various steering committees Senior technical resource to the Service Desk

• Centralized service desk providing in person and telephone support for 200+ employees based locally and in satellite bases throughout North America • Field experience and continued site visits were key to success in this role • Level 2 support for all software supported • Training and onboarding of new staff • Software supported includes: Microsoft desktop and server OS’s; Microsoft Office; Active Directory; Citrix; VMWare; Exchange; Office 365 • Hardware supported includes: Cisco switches, Cisco IP phones, Juniper, Palo Alto, HP Tape Backup

• Introduced automated Hours of Service and Log Auditing tracking system, which is still in use today    • Saved Senior HSE staff 100+ man hours per month • Obtained a strong working knowledge of logistics standards and DOT laws

• Provided yard maintenance for the smooth operation of a 50 truck transportation base • Operated a manual Liquid Nitrogen (N2) bullet, loading and unloading trailers • Supported Field Supervisors, Drivers, and Mechanic staff as required