Tyler Casalone

Engineering Manager @ ZenBusiness

About

A technology and operations manager specializing on Salesforce.com and building applications focused on scalability, maintainability, and user experience.

Country

United States

City

Cleveland

Industry

Computer Software

Skill

Engineering, NetSuite, Scrum, System Implementations, Business Systems, Stakeholder Engagement, Enterprise Architecture, Salesforce Service Cloud, AI Agents, Configure Price Quote (CPQ) Software, Salesforce Sales Cloud, Data Governance, Coaching, Backlog Management, Agile Methodologies, Salesforce CPQ, Enterprise Solution Design, Resource Allocation, Technical Solution Design, Technical Communication

Experience

Engineering Manager

ZenBusiness

2026-2 - Present · 8 mos

Leading globally distributed business systems engineering teams for Salesforce and process automation to drive operational efficiency and scalability through technology and AI.

Senior Manager, Architecture

Toast

2024-1 - 2025-2 · 1 yr 2 mos

Cleveland, Ohio, United States

Managed a high performing remote team of 12 technical and solution architects focused on Salesforce.com and business systems applications covering Customer Service, GTM, CPQ, and billing functions.

Managing Delivery Architect

Capgemini

2022-8 - 2024-1 · 1 yr 6 mos

Cleveland, Ohio, United States

Salesforce Enterprise Architect focused on architecture and delivery for global businesses in the consumer goods and manufacturing industries

Senior Solutions Architect

Capgemini

2016-10 - 2022-7 · 5 yrs 10 mos

Cleveland/Akron, Ohio Area

Solutions architect and team lead for global Salesforce.com implementations and related applications

Managing Consultant

NTT DATA North America

2014-7 - 2016-9 · 2 yrs 3 mos

Provided leadership and solutions architecture to large salesforce.com focused project teams across multiple clients in the manufacturing and financial services industries.

Senior Principal Consultant, Honeywell Global Salesforce.com CoE Solutions Architect

NTT DATA Europe & Latam

2013-6 - 2015-2 · 1 yr 9 mos

Principal Consultant

NTT DATA Europe & Latam

2012-7 - 2013-6 · 1 yr

Salesforce.com Consultant

Apollo Education Group

2011-8 - 2012-6 · 11 mos

Provide architecture, design, and implementation support as part of Apollo Group / University of Phoenix's salesforce.com implementation for 500 users.

Data Analyst, Salesforce.com Administrator

JumpStart Inc.

2009-11 - 2011-8 · 1 yr 10 mos

• Responsible for internal project design, implementation, and administration of Salesforce.com for JumpStart and affiliated organizations. • Implemented integrations from DBAmp, Silverpop, and JobScience to support work in Salesforce.com • Provided data analysis and reports for proposals and grant reporting to supporting organizations. • Provided administration and user training for Microsoft SharePoint implementation.

Independent Technology Consultant

Self-Employed

2009-5 - 2009-11 · 7 mos

• Provided Salesforce.com project design and implementation services to a number of clients including business process analysis, system customization, creation of documentation, and user training. • Performed maintenance, upgrades, and created technical documentation for client server, network, and telecommunications infrastructure.