Tuyền Đào

1. B2B Account Management- 70% of sales are closed by customers who contact the company directly, 20% are lead generation. - Responsible for the expansion of the company by keeping satisfaction of existing clients, expanding scope of business with them. Built rapport with customers by offering friendly, knowledgeable, and supportive customer service. -Communicate on the benefits of company services with customer, and design suitable solution as per customer’s needs by answering calls, responding to emails, and speaking with clients face-to-face. - Study the market to find new opportunities and leads. Quote, send samples then negotiate and close the sale with them - Offer New SKU to Customers. - Production Scheduling with Logistics Dept. - Checking payment from Customers. - Make a presentation for Company/Products Introduce when Customers visit. - Proactively participate in meetings and help create new practice. - Draft contracts and proforma invoices. - Handle customer complaints with empathy and composure (if any). - Help management to identify workflow issues and find solutions. 2. Other duties as assigned by BOD (10%): - Market research for new products. - Checking the Competitor’s Price in the market. - Getting feedback of new products from the customers. - Co-operate finding information of suppliers, competitors,…

Kuehne + Nagel is a leading logistics company providing freight services and solutions related to leading supply chains in Vietnam and the world. At this company, I had the tasks as follows: - Handle sea-freight export shipments, both in LCL & FCL, consolidation. - Make a plan of exporting cargoes weekly per customer. - Cooperate with oversea agents, customers in the destination and other 3PLs according to customer request. - Make bookings, book space with Carriers, Co-loaders. - Process of shipping documentation, coordinate with the vendor regarding shipping instruction, commercial invoice, packing list. - Billing to the customer and verify vendor invoices. - Closing job files and month-end closing. - Ensure smooth and timely delivery of shipments and communications. - Ensure Service Excellence. - Any other operational assignments assigned from time to time. - Assist in Inquiry from overseas offices and agents.