Tung Leung

•Coordinates new hire orientation program; •Assists in the response to routine calls & e-mails from employees; •Responds to and complete requests for information from outside sources (including reference checks, personnel file requests, wage information, etc.); •Maintains and updates all employee files; •Ensures that all Human Resource forms, policies, manuals, etc. are up-to-date; •Assists in organizing employee relations events, internal employee communications, and HR intranet content; •Supports organizational development initiatives including orientation programs and performance reviews; •Observe established safety regulations and comply with all ALS health and safety policies and procedures; •Ensure all invoices are coded correctly and sent to the finances department for payment; •Support the HR Generalist, operation(s) and business in all areas of HR including the following: - Develop, implement, monitor, and evaluate workplace action plans and policies; - Labour Relations and employee relations matters, including Investigations, Terminations etc; - Progressive discipline and counselling of employees via our Performance Improvement Action Plan process. - Disability management process (i.e. - Occupational & Non-occupational leave of absences) as well as Stay-at-Work and Return-to-Work processes for work-related and non-occupational cases - Workforce planning, labour optimization, recruitment, promotions, transfers, demotions, layoffs and terminations - Conduct research on an as needed basis, which may include internal and external surveys. - Introduction and participation in Human Resources related programs, such as Employee Training and Development, Rewards & Recognition, Performance Management, Annual Compensation Review, etc;

Supported HR functions across head office, warehouse, 3 restaurants, and 6 retail stores in BC and Ontario. Managed recruitment logistics: drafted bilingual job postings, conducted phone screenings, scheduled interviews, and facilitated onboarding. Maintained accurate personnel data using UKG Workforce Ready; ensured up-to-date HR records and compliance. Coordinated outreach initiatives, including job fairs and partnerships with WorkBC and universities. Assisted with payroll: prepared staff timesheets and collaborated with Payroll for accurate paycheck processing. Drafted internal communications such as policies, memos, and HR updates for leadership review. Organized company-wide events, boosting employee morale through lunches, parties, and appreciation events. Created and presented progress reports using Excel for management meetings.

Directed day-to-day operations, supervised 15+ staff, and ensured exceptional customer service standards. Led recruitment, training, and performance management of restaurant staff. Planned and executed marketing initiatives including events and promotions to increase foot traffic. Monitored inventory, adjusted pricing strategies, and implemented cost control measures. Managed scheduling, payroll reporting, and compliance with safety and health regulations. Resolved customer issues professionally and upheld brand reputation.