
tumi matseke
customer service supervisor
south africa
johannesburg
airlines/aviation
facilities management, operations management, budgets, customer service, management, team building, team leadership, microsoft office, business skills, financial management, emergency management, information security, benefits negotiation, negotiation, airports, airlines, sabre, administration
Experience

client service assistant
sars
Registration of Vat 101 forms, Paye forms, Tax clearance applications, Income tax applications, filing of all returns and correspondences, receiving and enlisting of clients cheque payments greater than R5 million rands.

customer service manager
comair limited

bank teller
first national bank
* oAccept, process and sort deposits, ensuring deposits are processed accurately, timeously, cash is correct and cheques checked for correctness * oAccept deposits * Process cheques deposited greater than R5 million * Pass entries to uncleared effects * Postal/money orders. * oHandle request to transfer funds telegraphically – pay on application and identification * Issue bank cheque * Negotiate or collect a foreign bill * Process cheques and transaction slips, ensuring withdrawals are debited to correct account and amount paid out to customer is correct * oEnsure customers are correctly identified * All differences must be declared. * oSign the reversal report and record reason when difference traced on tellers journal * Perform inter-teller transactions. * oPrepare soiled and mutilated notes * Exchange foreign notes and travellers cheques * Prepare and hand cash to ATM custodians * Place excess cash in drop safe. * oPrint cashbook and tick off entries * Balance cash in till.

customer service supervisor
comair limited
* Problem solving: Resolve problems independently by following the company policies, procedures and corporate manuals. An element of discretion is allowed as long as the solution is consistent. Decision Making: Decides on changes with respect to the work roster that are caused by resource problems or flight schedule changes. Decides on the service recovery of discretionary call. Basic staff discipline and to further recommend disciplinary hearing. Approval of overtime. Decisions based on operational requirements such as accommodating passengers and disruptions. Main Factors in the position: Decision making * Accountability * Knowledge and Skills * Planning [ short term and long term planning ] * Communication skills
Education
university of johannesburg
management
customer service management
pc training and business college
business
mabopane high school
tumi matseke's Contact Information
Phone
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