Thomas Thoma

Leading Solera’s European Customer Support organisation and driving operational excellence across a high-scale SaaS environment. Solera processes 1M+ transactions/day, tracks 13B+ miles/year, and serves 300K+ customers with one of the industry’s largest AI-driven data platforms. - Executive leadership for 120+ technical support professionals across multiple countries - Ownership of Europe-wide Customer Support Hotlines, enterprise support operations and escalations - Genesys monitoring and reporting to ensure service readiness and Service Level performance of our hotlines - Salesforce & Jira case management, service analytics and KPI steering - Driving performance management, process optimisation and continuous improvement

Start-Up Heat pump Service and Support organization in Europe

- Development Service & Support business strategy - Service revenues - Service Organisation - Technical Support Excellence - Systems / digitalization of Service processes and customers journey - Field Support operation excellence - Spare parts supply, Warranty and Return operation

- Head of Service Administration / Operation support. Lead the teams - Spare Parts operation - Warranty Administration - Return Operation - Service Cost Controlling - Service Contract Management

mobileObjects AG: Software- and system house in telematics sector: Position finding systems regarding vehicles and people via GPS and mobile working systems (e.g. smartphones) - Lead the team of Technical Support, Consulting and Quality Assurance

COLT is one of the leading service provider in IT and telecommunications industry in Europe. COLT operates own 33.000km optical fiber network in 13 countries in Europe, 4800 employees, net sales 1,6 billion Euro per year. - Order Management, customer correspondence, phone number porting - Leading a team of up to 15 employees - reporting line to Service Director Germany

- Order Management DSL, customer correspondence, phone number porting - Leading a team of up to 14 employees - Offshoring of order entry to India - Sales support

- Assistant Manager of Customer Service department - Project Management and Service Management for the most important Key Account Customers (Internet provider, banks, industry) - Sales Support, presales and postsales - Contact person for customers for all requirements during after sales - Project management for special projects

- Planning and realization of alteration work within the fibre network - Escalation of non self-repairable faults to suppliers until final solution - Training of Service Engineers

Siemens is a worldwide operating and leading company in Technology, worldwide about 348.000 employees, in more than 200 countries active, Revenue 2015: 75.6 billion Euro. - Bringing transmission technology (SDH, PDH, IP, ATM, etc.) for optical fiber networks into service for customers in Munich, Stuttgart and Nuremberg - Fault clearance