Ts. Prabakarar Virasanan

- Leading transformation towards a centralised Distribution Centre (DC) model to support multi-outlet FMCG and protein retail operations. - Driving WMS implementation and inventory control improvements, focusing on stock accuracy, traceability, and governance. - Took ownership of end-to-end inventory holding strategy, aligning inbound supply with actual consumption patterns. - Reduced shrinkage and disposal by controlling stock ageing, slow-moving SKUs, and excess inventory. - Introduced structured inbound scheduling and receiving processes to reduce congestion and improve turnaround time. - Managing warehouse efficiency using cost per CBM and storage utilisation metrics, optimising space and reducing unnecessary storage cost. - Working cross-functionally with procurement, finance, IT, and operations to align physical flow with system and financial accuracy. - Building scalable, automation-ready warehouse operations to support long-term business growth.

• Department Setup: Established and led MR.DIY’s Corporate Sales division, supporting nationwide B2B growth initiatives • Sales Strategy: Developed and executed corporate sales strategies to expand customer acquisition and revenue opportunities • CRM Implementation: Spearheaded the implementation of Zoho CRM, introducing structured lead management, sales pipeline visibility, and performance tracking • Process Digitalisation: Standardised sales processes, reporting, and customer follow-up activities to improve conversion effectiveness and accountability • Key Account Management: Managed strategic corporate accounts and developed long-term business relationships across multiple industries • Cross-Functional Collaboration: Worked closely with operations, logistics, procurement, and merchandising teams to ensure seamless fulfilment and customer satisfaction

- Led implementation of robotic warehouse system (AGV-based) from planning to go-live - Managed warehouse design, vendor coordination, and system integration (WMS + robotics) - Improved fulfilment speed, picking efficiency, and operational accuracy through automation - Established and optimised e-commerce warehouse operations, including layout, flow, and process design - Managed P&L, manpower planning, and operational performance for e-commerce warehouse - Introduced data-driven decision making to improve productivity and reduce cost - Collaborated with IT, finance, and operations teams to ensure seamless integration across systems - Led corporate sales team and managed key accounts - Developed sales strategy and achieved revenue targets - Worked cross-functionally to align operations and fulfilment

- Set up and launched e-commerce warehouse operations in Thailand, supporting regional expansion. - Selected and implemented Warehouse Management System (WMS), ensuring scalability and integration with operations. - Designed warehouse layout, flow, and operational processes to optimise fulfilment efficiency and inventory control. - Deployed on-site in Thailand for 6 months to lead warehouse setup, team onboarding, and operational stabilisation. - Built and managed local warehouse team, aligning execution with HQ standards and performance expectations. - Collaborated with cross-functional teams (logistics, IT, finance) to ensure end-to-end operational integration - Established KPI tracking and reporting framework to monitor productivity, accuracy, and operational performance

- Pioneer of MR.DIY’s e-commerce warehouse operations, leading expansion of the brand into online fulfilment - Set up a fully operational e-commerce warehouse within 3 months, including layout, processes, and team structure - Led implementation of a robotic e-commerce warehouse, supporting automation and scalability for future growth - Designed and optimised warehouse flow, inventory management, and fulfilment processes to improve efficiency and accuracy - Managed end-to-end warehouse operations, including inventory control, logistics coordination, and order fulfilment - Improved fulfilment rate and reduced operational issues through process improvements and workflow optimisation - Scaled warehouse operations to support increasing SKU count and order volume - Collaborated cross-functionally with commercial, marketing, and customer service teams to ensure seamless fulfilment execution

- Design and develop an comprehensive sales and marketing plan in association with the product development team and senior management team - Strategize action plans to identify targeted e-commerce merchants within existing e-commerce marketplaces who may purchase QiJang E-commerce suite products. - Identify and participate in highly potential targeted e-commerce road shows and exhibitions that generates lead for future sales activities. - Work in tandem with the QiJang product development and technical team members by providing accurate and reliable feedback and suggestions that can assist the development team in identifying add-on products within the QiJang E-commerce Suite. - Assist QiJang technical team in on-site implementation of QiJang product suites at the client's site. - Develop suitable training programmes based on QiJang products that can be sold as value added services to QiJang product owners and new e-commerce entrepreneurs.

- Coordinated and executed infrastructure projects for Tenaga Nasional Berhad (TNB), ensuring timely completion and compliance with project requirements - Managed site operations, including contractor supervision, work planning, and progress tracking - Liaised with engineers, technicians, and stakeholders to ensure smooth project execution - Maintained and verified technical documentation and as-built drawings - Ensured compliance with safety standards and site regulations

- Monitored network performance (RAN, BSC, RNC) to ensure service availability and stability - Performed first-level troubleshooting and incident response, ensuring timely fault detection and escalation - Coordinated with technical teams to restore network issues within defined SLAs - Managed alarms and incidents in accordance with incident management processes and standards - Supported continuous operations through proactive monitoring and system reliability practices