Ts. Mohd Ariff Ariffin

Accountable for full P&L ownership, driving revenue growth, cost optimisation, and EBITDA performance while leading the commercialisation of advanced digital technologies across AI, data analytics, automation, and connectivity solutions. Spearheads the development and execution of enterprise ICT business models, product portfolios, and go-to-market strategies targeting PETRONAS JVs, PACs, and external clients. Provides strategic direction for large-scale ICT initiatives, ensuring alignment with corporate objectives and effective stakeholder engagement. Leads business development and key account management, overseeing high-value contract negotiations, strategic partnerships, and commercialisation initiatives to consistently deliver revenue growth. Drives the successful deployment of flagship connectivity solutions, including VOLANT, across offshore environments—ensuring delivery excellence, operational efficiency, and scalable business outcomes.

Led the Integrated Network Infrastructure function, ensuring enterprise-wide delivery of secure, reliable, and cost-effective ICT services across PETRONAS. Established strategic roadmaps, policies, and standards to drive operational excellence while overseeing end-to-end delivery of infrastructure, applications, data communications, and business continuity solutions. Successfully executed large-scale transformation initiatives, including nationwide SD-WAN deployment across 1,060 PETRONAS stations and Dedicated Internet Access implementation for 95+ sites, enhancing connectivity, performance, and business resilience.

Led the Data Communication Services (DCS) function, ensuring continuous availability, resilience, and performance of enterprise network operations and delivery services across PETRONAS. Provided strategic oversight on risk management, financial governance, and operational excellence—driving cost optimisation, service efficiency, and alignment with Group Digital initiatives. Spearheaded continuous improvement and transformation initiatives to enhance service delivery, while ensuring robust service levels and readiness to support evolving business and technology requirements.

Drives revenue growth and market expansion through the development and execution of strategic sales, business development, and go-to-market initiatives across enterprise, government, and key industry sectors. Leads the commercial positioning and scaling of digital connectivity solutions (e.g., VOLANT), securing high-value contracts and expanding market reach through strong pipeline discipline and strategic partnerships. Holds full P&L accountability, overseeing financial performance across revenue, cost, margin, and EBITDA—ensuring disciplined budgeting, pricing strategies, and cost optimisation to maximise profitability and return on investment. Leads end-to-end business development and ecosystem collaboration, driving opportunity sourcing, tender execution, and partnership development while building compelling value propositions aligned with customer needs. Develops and manages high-performing commercial teams, strengthening capabilities in consultative selling, value-based pricing, and strategic negotiation to deliver sustainable growth and competitive advantage.

Led APAC Centralized Network Support, delivering end‑to‑end network services—including design, deployment, and operational support—across Malaysia and key Asia‑Pacific markets. Acted as the regional SPOC, driving cross‑functional coordination with global teams, regional partners, and vendors to ensure seamless network delivery, infrastructure readiness, and service reliability. Established centralized operating models and migration strategies to enhance efficiency, scalability, and cost optimisation, while ensuring financial governance, forecasting accuracy, and service standardization across the region.

Led Global Network Operations Center (NOC), overseeing end‑to‑end delivery of network services across 200+ global clients and 30,000 network devices. Provided strategic leadership across Network Operations & Engineering, ITIL service management (Incident, Problem, Change, Release), and network lifecycle management—ensuring high service availability, operational resilience, and adherence to global standards. Acted as escalation authority for critical incidents (Sev1/Sev2), driving rapid resolution and minimizing business impact while strengthening governance, reporting, and operational processes. Optimised delivery capability through resource planning, capacity forecasting, and continuous improvement initiatives, while ensuring robust business continuity and alignment with global stakeholders.

Led Lifecycle Management (LCM), Operations Engineering, and Project Management support across Global Network Operations Center (GNOC) managed services clients within the APJ region, ensuring consistent delivery excellence and adherence to global standards. Provided strategic oversight on resource capability, governance, and service delivery, aligning engineering practices with standardized processes and ITIL frameworks to drive operational efficiency and service reliability. Actively engaged in change governance (CAB) and global coordination forums, collaborating with global program, business, and client stakeholders to ensure seamless execution, compliance with SOPs, and alignment with business objectives.

Provided technical leadership to Global Network Operations Center (GNOC), driving the design, implementation, and optimisation of enterprise network infrastructure to support critical business and operational functions. Led advanced engineering functions across change and problem management, ensuring effective execution of approved changes, rapid resolution of complex issues, and delivery of root cause analysis to enhance network stability and performance. Strengthened operational resilience and continuous improvement through proactive optimisation, governance, and alignment with business and service delivery objectives.

Led global network performance and application monitoring services for EDS, overseeing the implementation, optimisation, and support of enterprise monitoring platforms across multiple regions. Managed worldwide deployment and operations of NetQoS solutions, ensuring high visibility, performance assurance, and service reliability across Americas, APAC, and EMEA such as Plano (US), Auburn Hills (US), Doxford (UK), Russelsheim & Frankfurt (Germany) & Burwood (Australia). Collaborated closely with global operations, business leaders, and project teams to deliver large-scale infrastructure initiatives, standardise processes, and ensure consistent execution aligned with global service delivery standards.

Led nationwide network engineering and infrastructure operations for JARING’s ISP network, delivering design, deployment, and support across 75+ Points of Presence (PoPs). Spearheaded large-scale broadband expansion initiatives leveraging wireless and xDSL technologies, driving network coverage, performance, and service scalability. Provided strategic oversight on network planning, security, and operations, while managing key partnerships with major telecommunications providers to ensure reliable service delivery. Strengthened cross-functional alignment with operations, business leaders, and senior management to ensure execution excellence, compliance with standards, and achievement of organisational objectives.