Ts. Herwan Shah Mohamad

As a Head of Information Technology reporting directly to CEO in organization. Primary job responsibility to manage department, maintained & improve the overall IT infrastructure & systems in organization. My role included with resource management, strategic planning, information systems development, hardware & software, staff development, financial & budget (OPEX & CAPEX), reporting and documentation. Responsible to look into the daily IT operational improvements whilst maintaining 99.99% uptime on infrastructure. Provided technical thought leadership towards solving problems for the IT team that evaluating, analysing, designing, implementing, leading, monitoring effective & efficient processes to proactively improve. The position lead & manage team department & IT infrastructure (Network, Servers, Security, Storage, Data Center, System & Application, IT governance, IT projects & delivery) and support of 170 end-users. Responsible for leading, coaching, & guiding IT team to support operation & business to achieve business goals. This includes planning, monitoring, execution & maintaining relationships with users & vendors to ensure continuous improvement & efficient IT operating process. Took a proactive approach, continually reviews current platforms & services to determine the technologies necessary to support ongoing business operations & future initiatives. Responsible for the continuous support for organization in digital services, improvement in productivity & customer experiences towards assisting business user on meeting the business objectives. IT Blueprint, IT Architecture, IT Service Delivery, Contract Negotiation, IT Business Development & Project Management. Managing Project consisted of the initiate, planning, implementing, monitoring & closing of all IT project activities (Project Management). Plan & manage all phases of project implementation (BRS, URS, SRS, SDS, UAT, PAT & FAT).

As the Head of Information Technology reporting to CEO of organization, I oversee the entire ICT operation within the organization, managing ICT infrastructure such as networks, data centers, systems, and hardware. I lead strategic planning and management of IT operations, infrastructure, and system applications, ensuring alignment with annual ICT strategic plans and KPIs. I handle IT budget and resource planning, manage both on-premise and cloud services, and ensure performance, availability, and preventive maintenance. My responsibilities include organizing ICT services, developing and implementing policies, procedures, and business process re-engineering (BPR). I also develop ICT policies, risk management procedures, and establish the department’s requirements and budgets. I prepare the annual budget (OPEX & CAPEX) to meet financial objectives and submit monthly reports on ICT activities to management. I work closely with management to deliver IT services aligned with service level agreements and manage all IT asset contracts, including hardware and software licenses. Procurement responsibilities include compiling and analyzing purchasing requirements, managing contract renewals and licenses, conducting market research (RFI & FRP), negotiating prices, delivery dates, and quantities with suppliers, and presenting the best-priced options to management. Additionally, I review and verify the technical scope of work in contract documents. As a System Administrator, I manage and administer Active Directory (AD), user email exchange, user phone extensions, PABX patches, and network infrastructure, including routers, core and access switches, LAN/WAN, and firewalls, while configuring wireless SSID and passwords using RUCKUS and MARKOTIK, and bandwidth shaping; I also oversee server operations, including Exchange 2013, Server 2012, Active Directory, DHCP, DNS, and manage firewalls (BARRACUDA & FORTIGATE) and PABX systems.

Responsible for entire network in organization. Provide IT Operation & Maintenance support for all entire tng network office building, mainly Network equipment, Structured Cabling system, etc. Successful compliance with 99.99% uptime SLA. Network Management 1. Responsibilities included installing, implementing, and configuring router, switch and networks. 2. To operate, control and monitor the daily operations and administration of TNGSB network devices i.e. switches, routers and Wi-Fi controllers. 3. To check and review the logs for network devices. 4. Monitoring IT environment (Network) 5. Experience in implementing Infoblox (DNS) 6. Manages and monitor SFTP server for transferring data. 7. TCP/IP, FTP, SFTP, SSH, DNS, DHCP, Wins SMTP. 8. Creation and maintenance of networks, including IP addressing, basic routing functions, DHCP, LDAP. 9. Setup and maintained LAN connectivity and wireless networks. 10. Disaster recovery team member. 11. Implement IT projects that are assigned. 12. Provide support relating to IT, including procedural documentations 13. Effective troubleshooter, adept at solving problems rapidly. Performed troubleshooting to resolve connectivity and accessibility issues, and to fix software and hardware problems. 14. Advanced Router/Switch knowledge such as managing and configuring, creating and configuring VLANS, and writing Access Control Lists for security purposes. 15. Maintain up-to-date documentation of network diagram configuration and infrastructure. 16. Attend to network related service requests and incident request and takes appropriate action to ensure a satisfactory response within acceptance time frames. 17. Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and AppleTalk; and Routing Protocols: RIP, IGRP, EIGRP, and OSPF. 18. Perform any other reasonable assigned task from time to time. 19. Compliance with all applicable security procedures & implementation of all related controls & objective.

Major in Data Communication & Networking

Major in Electrical Electronics

Major in Computer Science Data Communications & Networking