Trần Ngọc Bảo Trâm

1. International markets and customers development • Maintained and strengthened long-term relationships with existing clients. • Identified and developed new clients across target markets in the Americas, Asia, and Europe. • Conducted market research, analyzed consumer trends and competitors, and recommended effective sales strategies to directors. • Undertook business trips overseas to meet clients and explore new market opportunities. 2. Export Sales Management • Handled international customer orders and supported new product development. • Proactively collaborated with subsidiary companies to ensure smooth coordination, timely delivery, and consistent service quality for international clients. • Negotiated foreign trade contracts, including pricing, delivery conditions, and payment terms. • Oversaw sales performance and developed sales plans aligned with company and team targets. • Prepared and verified export documents (PI, Invoice, Packing List, C/O, Bill of Lading, etc.). • Monitored international payments (L/C, T/T) and resolved related issues. • Reported business results, analyzed sales data, and recommended improvements. 3. Additional Responsibilities • Represented the company at international fairs and exhibitions to promote Prime Group – SCG brand and products. • Proposed initiatives to enhance business performance and contributed to the group’s global development strategy. • Supported factories for auditing international certificates. • Performed other service tasks such as booking hotels for guests, arranging factory visits, and handling requests as instructed by the manager.

1. Booking and Pricing • Built and maintained strong relationships with shipping lines and transport providers to secure logistics services. • Identified optimal solutions, calculated costs, and provided pricing information to the sales team. • Researched, contacted, and collaborated with international freight forwarders to exchange information and promote company services. 2. Customer Services • Monitored customer shipments from booking confirmation to documentation preparation (SI, VGM, BL, and payment). • Resolved service-related issues promptly to ensure smooth operations and customer satisfaction.