Trushna Patil

Work Exposure- • Create process documentation/workflows. • Collect and document of business requirements for project. • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels. • Identify issues and risks. • Bring inconsistencies and problems to the attention of management. • Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas. • Prepare incident details for post-mortem incident reviews. • Extract reports and provide a high-level analysis of data for review.

Insurance (Operations (HR)) • Researching Processes • Gathering Data • Profile Scrutiny • Interview and Panel Scheduling • Joining Formalities

Billing and Waiver Department • Handling all correspondence through telephone and email and making sure that the multiple available programs and optimal level of customer service are utilized appropriately. • Administering procedures of each commercial line and coordinating with clients and agents on a regular basis. • Monitoring various processes for the verification of client information and enter it into the computer. • Determining all essential equipment and staying updated with knowledge of all required documents and approvals for the same. • Collaborating with physicians for all referral details, assisting to figure out complicated issues and resolving them efficiently. • Preparing and managing reports of productivity and aiding the management. • Developing various insurance processes and keeping track of all calls, supporting to facilitate in all improvement of the team and monitoring quality of all services. • Maintaining all processes and filters, providing technical assistance to the entire work flow and maintaining communication in routine activities. • Handling procedures of various insurance products, managing the same as per the service level agreements and suggesting improvements in the processes. • Modifying, updating and processing existing policies, making claims to reflect any change in type of insurance, coverage amount or beneficiary. • Corresponding with the agent or the insured to inform them or receive the information about the account status or alterations. • Evaluating original insurance applications, letters from agents or policy holders, and other documents of the company to find out effects of changes or needs to make changes. • Reviewing and verifying data such as name, address, age, policies, value of assets on insurance form, and principle sum. • Calculating premiums, commissions, refunds, new reserve requirements, adjustments using new insurance rate standards, etc.