Truc Anh Phan

Documents management: - Prepared documents required for ocean shipments ( Invoice, P/L, Shipping Docs,...) by validating data integrity and accuracy. - Completed Customs procedures and ensured the consistency of Shipping documents and Customs Declaration Forms. - Created and assembled export documentation required per country-specific destination in accordance with export laws and regulations (USA, Canada, Australia, China, Indonesia,...) - Worked with Shipping Line/ Forwarder to create and edit Bill of Lading, Cargo Insurance, Fumigation Certificate,...) - Prepared Certificate of Origin (form B, form AANZ, form D, form AJ) and handled approval submissions. - Payment process: Ensured billing accuracy and cost optimization by verifying charges, detecting errors, and validating services against agreements.

- Committed and conducted re-enrollment ratio, ensuring alignment with the target of month - Maintained a strong focus on customer satisfaction and quality of service, addressing any issues promptly - Coordinated with Sales Team to ensure class opening schedule as planned and forecast new classes. - Handle academic-related issues related to teachers and students - Teaching Assistant Management: Participated in the TA recruitment and training process, enabling them to quickly adapt to their job and increasing operational efficiency. - Scheduled for TAs and ensured that they worked in compliance with procedure and policy - Inventory and materials: Prepared class material for teachers and TAs, delivered material and POS to students. - Conducted inventory checking and prepared monthly reports and input in the database.