Tron Foster

• Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. • Reviews system logs to identify and mitigate system issues. • Leverage knowledge base to help troubleshoot, identify and resolve systems issues. • Update knowledge base troubleshooting guides and lessons learned as required. • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. • Document system issues resulting in system outages and coordinate change though change management process. • Support collaboration across operations, development teams and external partners. • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues. • Monitor solution performance according to client specification and SLAs, escalate as needed. • Experience with system administration support tools such as Windows/Linux • Experience supporting a 24x7 cloud-based environment • Strong interpersonal skills • Strong oral and written communication skills • Experience in supporting Cloud based environment and tools such as Azure/AWS • Experience analyzing, troubleshooting, and providing solutions for technical issues. • Ability to problem solve and collaborate with team members • Strong organizational and multi-tasking skills • Strong in technical communications with both technical and non-technical peers • Support the Windows Azure Deployment Engineering team

• Routinely utilize various resources and platforms to identify misuse, malware, and unauthorized activity on monitored networks. • Consistently analyze all relevant cyber security event data for attack indicators and potential security breaches on a 24/7 and 365-day basis. • Independently collaborate between cyber incident triage and incident response elements as necessary during incident detection and response stages. • Read and interpret raw Splunk data to identify and report on risk levels. • Track and maintain incident case management database for all reported incidents. • Analyze incidents and events captured in Jira for trends, patterns, or actionable information, and review Jira after closure for investigative sufficiency and timeliness. • Utilize the MITRE ATT&CK platform to evaluate the effectiveness of various products to identify weaknesses and model product vulnerability during cyber incidents. • Leverage existing business processes and document new repeatable business processes and procedures where necessary. • Correlate data from various log sources (DNS, firewall, IDS), NetFlow, metadata, web/email gateway, malware detection, and PCAP analysis. • Research and monitor external information and various resources on events, incidents, outages, threats, and technical vulnerabilities, and incidents to identify types of attack, collect evidence, and assess potential impact. • Identify, coordinate, and disseminate the best course of action for the IC enterprise. • Analyze intrusion-related data to determine root cause and identify follow on activity while coordinating with Incident Handlers, Hunters, and various partners. • Contribute to the development of playbooks and procedures for handling each security event detected. • Responding to alerts through the SIEM, make contribution to incident tickets, and promptly respond to all support requests by telephone, e-mail, or instant messenger.

• Oversees the daily operation of production environments and performance maintenance of services through the assigned region. • Serves as Operations Lead and Mentor to other service operators, providing guidance and expertise with complex issues and incidents. • Executes code deployment and other operational changes throughout the region. • Independently monitors the region for faults, errors, or alarms; and coordinates with internal teams to fosters timely incident resolution. • Provides recommendations for new and innovative solutions to improve the performance, availability, and supportability of services. • Serves as point of escalation for high priority and/or sensitive incidents and issues that arise; and troubleshoots issues as needed. • Ensures thorough documentation and reporting of incidents and contributing factors. • Utilize Oracle Runbooks to routinely perform maintenance to services.

• Identify, evaluate, and diagnose technical issues, and provide strategies for resolution. • Administer customer service to clients and address customer support requests. • Implement problem resolution and escalate issues to Tier III support as needed. • Serve as a resolution agent for end users, researching issues while maintaining constant communication throughout the service request. • Draft end user documentation and provide recommendations to improve service/product efficiency. • Effectively perform in a fast-paced work environment, addressing multiple conflicting priorities with varying deadlines. • Execute cross functional collaboration and License set up and verification. • Operate and perform proficiently in a global team environment.

• Leads support operations and activities by developing deep functional and technical knowledge of the applications. • Implements automation and enhancements, managing ticket queues, and monitoring adherence to SLAs. • Analyzes issue trends to uncover areas of opportunity for automation. • Performs production deployments and service restorations. • Manage, process, and provide support to all incoming customers tickets via the JIRA tool

• Ensures the integrity and security of company operated services (Azure Active Directory & Microsoft Account), and manages consumer and commercial identities. • Responds to security incidents (on-call) spanning both operational issues and customer identity compromise or fraud so as to identify, isolate, remediate, and root cause. • Investigates security incidents and find patterns ensuring we adapt our systems and develop/improve automated timely detections. • Evaluates and improves existing algorithms, and create new ones, to detect and prevent systemic service vulnerabilities, identity compromise, fraud, and abuse. • Identifies and analyzes new data sources to find novel patterns that can be transformed into new automated detections. • Conceptualizes, implements and analyzes metrics to assess the quality of our detections and improve in real time. • Develops and enhances data analytics pipelines for cybersecurity and/or fraud investigations.

-Provide logistics expertise and support in identifying requirements, development, and execution of the life cycle logistics processes in all areas of logistics management for system life cycle support and product improvements. -Develop integrated logistics plans for the acquisition of defensive Cyber capabilities. -Conduct distribution and network studies, monitor inventory, and analyze requirements. -Maintain appropriate records, prepare reports, and coordinate logistics activities with internal and external clients. -Leverage knowledge of a particular field of specialization to the completion of complex assignments. -Perform Integrated Logistics Support (ILS) integration into DoD logistics systems, support policy and integration of support system logistics requirements, and the development and implementation of ILS strategies for Army rapid reaction capabilities, technology demonstrations, and test and evaluation activities.

• Independently led the planning, management, integration, coordination, and evaluation of material management functions associated with contract demands to include accountability, acquisition, inventory management, maintenance, replacement, transportation, and final disposition of assets. • Individually worked to finalize emergency response and logistical plans, protocols, and standard operating procedures for execution of complex and evolving logistics functions. • Served as subject matter expert in logistical planning and technical requests from external agencies, states, local governments, emergency responders, etc. • Stockpiled, tracked, and maintained assets in a state of readiness for rapid deployment. • Oversaw logistical activities associated with IT materials, while leading collaborative efforts with contracting partners to resolve issues associated with project requirements. • Independently monitored and tracked statuses of equipment deliveries from suppliers. • Coordinated with equipment suppliers to determine ship status and estimated time of arrival. • Ensured equipment delivery timeliness and accuracy to the appropriate locations nationwide. • Coordinated and scheduled deliveries with customer end users. • Updated and maintained internal databases with complete, accurate, and real-time information. • Self-sufficiently initiated and created material transfer documents to order movement of equipment from warehouse to customer location. • Monitored ticket documentation to ensure well-timed equipment transport. • Pro-actively utilized inventory pool equipment to fill customer orders to remedy delays with vendor shipments. • Initiated and processed return merchandise authorizations (RMAs).

-Manages and negotiates procurements of moderate to high value, risk and complexity. -Coordinates risk assessments and executes risk management plans for moderate to high risk procurements. -Provides guidance to procurement support staff and less experiences buyers. -May be involved in the training and development of procurement support staff and less experienced buyers. -Manages small to medium complexity projects. -Developing Project Management Skills. -Significant involvement in SRB. -Lead business unit contributors. -Performs sourcing/market research. Interface -Buyers, Sr Buyers and Supervisors. -Vendors, suppliers and internal customers. -Internal function and program personnel. -Internal functional area supervisors and programs.

- Prepared briefings and supervised small squads. - Served as platoon leader and briefed chain of command. - Assisted in training modules and conducted various training sites. Such modules included Nuclear Biological Chemical Safety, Basic and Advanced Weaponry, Convoy Maneuvers, First - Responder's Course, Basic Leadership Development, Army History, and Drill and Ceremony. - Input and processed personnel documents. - Managed and trained personnel in addition to handling daily operations.

Louisiana National Guard 4 years and 10 months.