Tristram John
Retail/Change Consultant @ Hilco Global
About
Dynamic Operations Manager with over 15-year experience in the fashion industry. Proven track record of optimizing operations and logistics, enhancing customer experiences, and driving revenue growth for small to medium-sized businesses. Adept at team leadership, strategic planning, and implementing innovative solutions to streamline processes. Seeking to leverage expertise in future roles to further elevate brand performance and operational efficiency.
Australia
Sydney
Luxury Goods & Jewelry
Creative Problem Solving, Public Speaking, Digital Strategy, Sales Strategy, Emotional Intelligence, Strategic Planning, Team Management, Management, Change Management, Team Leadership, Supply Chain Management, General Management, Operations Management, Business Operations, Logistics Management, Global Logistics, Merchandising
Experience

OPERATIONS MANAGER
Sydney, New South Wales, Australia
▪ Overhauled the global logistics strategy, improving financial and sustainability metrics ▪ Evaluated team dynamics and employee capabilities to guide fundamental changes ▪ Sourced, secured and onboarded heads of multiple departments to diversify and strengthen skill sets ▪ Sourced, onboarded and oversaw the operations of four inventory warehouses globally (Australia Inhouse, Hong Kong 3PL, China 3PL, USA 3PL) ▪ Project-managed the consultation, evaluation, and approval of a cloud-based ERP system ▪ Managed the integration of multiple ERP’s to 3PLs’ WMS ▪ Updated the QA/QC process to improve quality of product whilst reducing costs. ▪ Redeveloped the Retail Management bonus structure, which led to an 18% increase in change room and 13% increase in sales conversion ▪ Overhauled the retail team benefits package to increase employee satisfaction and retention ▪ Sourced and onboarded new systems including Indigo8, Zedonk (functions), Style Arcade and Kepler Analytics
Tristram John's Contact Information
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